Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Seeking a position with a company that will allow me to utilize my skills, abilities, and experience.

Detail-oriented office administrative/manager with 10 plus years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Skills
  • Microsoft Office suite
  • Positive and confident personality blended with strong work ethic
  • Communication skills
  • Dependable
  • Leadership
  • Microsoft Office suite
  • Millennium
  • Quick learner
  • Reception
  • Receptionist
  • Tables
  • Telemarketing
  • Telephone
  • Phone
  • Time-management
  • POS system operations
  • Training and coaching
  • Service prioritization
  • Diverse beverage knowledge
  • Recruitment and hiring
  • Portioning understanding
  • Purchasing
  • Organizational skills
  • Communication
  • Decision-making
  • People skills
  • Conflict resolution
  • Active listening
  • Friendly, positive attitude
  • Reliable and trustworthy
Experience
Bartender/Front of house manager/Server/Hostess, 06/2016 - 12/2020
Bti360 Chantilly, VA,
  • Greet and escort customers to their tables, present menu and provide detailed information when asked, prepare tables by setting up linens, silverware and glasses, and take accurate food/drink orders using a point of service ordering software, order slips, and memorization.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Office Manager, 09/2013 - 11/2016
Exova Bothell, WA,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Managed office inventory by maintaining documentation of stock.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Created training program for new office employees, decreasing training time 30%.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Managed office inventory and placed new supply orders.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Proactively identified and solved complex problems that impact management and business direction
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Oversaw office inventory and timely reordering of supplies.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Office Administrator, 01/2007 - 05/2013
Picture Perfect Spa & Fitness City, STATE,
  • Greeted guests and members upon arrival to create positive first impressions, and answered general questions and directed to appropriate locations.
  • Satisfied client special requests to enhance patron experience.
  • Guided customers through facility tours explaining all of spa resources and amenities.
  • Suggested membership programs for frequently returning customers.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained safety screening visitors, updating logs and issuing temporary passes.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Sorted incoming mail and directed to correct personnel each day.
Education and Training
: Behavioral Aspects of Health, Expected in
-
Wv State University - Charleston, WV
GPA:
Serve Safe: , Expected in 2016
-
Garnet Career Center - Charleston, WV
GPA:
: High School Equivalence, Expected in
-
Garnet Career Center - Charleston, WV
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Wv State University
  • Garnet Career Center
  • Garnet Career Center

Job Titles Held:

  • Bartender/Front of house manager/Server/Hostess
  • Office Manager
  • Office Administrator

Degrees

  • Some College (No Degree)
  • Serve Safe
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: