Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seeking a position with a company that will allow me to utilize my skills, abilities, and experience.

Detail-oriented office administrative/manager with 10 plus years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

  • Microsoft Office suite
  • Positive and confident personality blended with strong work ethic
  • Communication skills
  • Dependable
  • Leadership
  • Microsoft Office suite
  • Millennium
  • Quick learner
  • Reception
  • Receptionist
  • Tables
  • Telemarketing
  • Telephone
  • Phone
  • Time-management
  • POS system operations
  • Training and coaching
  • Service prioritization
  • Diverse beverage knowledge
  • Recruitment and hiring
  • Portioning understanding
  • Purchasing
  • Organizational skills
  • Communication
  • Decision-making
  • People skills
  • Conflict resolution
  • Active listening
  • Friendly, positive attitude
  • Reliable and trustworthy
Bartender/Front of house manager/Server/Hostess, 06/2016 - 12/2020
Bti360 Chantilly, VA,
  • Greet and escort customers to their tables, present menu and provide detailed information when asked, prepare tables by setting up linens, silverware and glasses, and take accurate food/drink orders using a point of service ordering software, order slips, and memorization.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Office Manager, 09/2013 - 11/2016
Exova Bothell, WA,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Managed office inventory by maintaining documentation of stock.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Created training program for new office employees, decreasing training time 30%.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Managed office inventory and placed new supply orders.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Proactively identified and solved complex problems that impact management and business direction
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Oversaw office inventory and timely reordering of supplies.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Office Administrator, 01/2007 - 05/2013
Picture Perfect Spa & Fitness City, STATE,
  • Greeted guests and members upon arrival to create positive first impressions, and answered general questions and directed to appropriate locations.
  • Satisfied client special requests to enhance patron experience.
  • Guided customers through facility tours explaining all of spa resources and amenities.
  • Suggested membership programs for frequently returning customers.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained safety screening visitors, updating logs and issuing temporary passes.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Sorted incoming mail and directed to correct personnel each day.
Education and Training
: Behavioral Aspects of Health, Expected in
Wv State University - Charleston, WV
Serve Safe: , Expected in 2016
Garnet Career Center - Charleston, WV
: High School Equivalence, Expected in
Garnet Career Center - Charleston, WV

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Resume Overview

School Attended

  • Wv State University
  • Garnet Career Center
  • Garnet Career Center

Job Titles Held:

  • Bartender/Front of house manager/Server/Hostess
  • Office Manager
  • Office Administrator


  • Some College (No Degree)
  • Serve Safe
  • Some College (No Degree)

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