Seeking a position with a company that will allow me to utilize my skills, abilities, and experience.
Detail-oriented office administrative/manager with 10 plus years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.
Skills
Microsoft Office suite
Positive and confident personality blended with strong work ethic
Communication skills
Dependable
Leadership
Microsoft Office suite
Millennium
Quick learner
Reception
Receptionist
Tables
Telemarketing
Telephone
Phone
Time-management
POS system operations
Training and coaching
Service prioritization
Diverse beverage knowledge
Recruitment and hiring
Portioning understanding
Purchasing
Organizational skills
Communication
Decision-making
People skills
Conflict resolution
Active listening
Friendly, positive attitude
Reliable and trustworthy
Experience
Bartender/Front of house manager/Server/Hostess, 06/2016 - 12/2020 Bti360 – Chantilly, VA,
Greet and escort customers to their tables, present menu and provide detailed information when asked, prepare tables by setting up linens, silverware and glasses, and take accurate food/drink orders using a point of service ordering software, order slips, and memorization.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Increased office organization by developing filing system and customer database protocols.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Streamlined operational efficiencies by providing timely computer diagnosis and repair.
Managed office inventory by maintaining documentation of stock.
Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
Created training program for new office employees, decreasing training time 30%.
Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Managed office inventory and placed new supply orders.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Proactively identified and solved complex problems that impact management and business direction
Supported office needs including taking messages, scanning documents and routing business correspondence.
Oversaw office inventory and timely reordering of supplies.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
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