Bartender Food Server Casino resume example with 6 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Service-oriented manager with 4 years in grocery stores and 20 years in restaurants/bars. Extensive experience in hiring and training staff, cost management, loss prevention. Successful track record of building repeat clientèle. Focused server successful at multi-tasking and delivering prompt and friendly service to all customers.

  • Mathematical aptitude
  • Inventory management proficiency
  • Effective multi-tasker
  • Thrives under pressure
  • Certificate in Alcohol Service
  • Shipping and receiving professional
  • Cash flow management
  • Quick learner
  • Trusted key holder
  • Effective trainer
  • Service industry background
  • Supply ordering ability
  • Special event catering professional
  • Party planning competency
  • Experience with catering and events
  • Honest, trustworthy and punctual
  • Knowledge of inventory practices
  • Management and leadership experience
  • Aloha POS system
  • Retail sales experience
  • Complex problem solving
  • Exceptional customer service
  • Energetic, friendly and enthusiastic
  • Flexible thinker
  • Natural leader
  • Shift scheduling
  • Top-rated sales performance
  • Strong client relations
  • Exceptional communication skills
  • POS inventory system operation
  • Retail sales experience
  • Schedule flexibility
  • Strong client-interaction skills
  • Strong time management skills
  • Weekend availability
  • Able to keep a clean and sanitary work station
  • Excellent multi-tasker
  • Comprehensive understanding of budgeting
  • Opening and closing
Work History
2014 to 09/2014
Bartender/ Food Server/ Casino Servicemaster Clean Gloster, ,
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Maintained a consistent, regular attendance record.
  • Set up storeroom and work areas to allow easy access to stock items.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Entered orders into the computer system quickly and in proper sequence.
  • Completed regular bar inventories and daily requisition sheets as requested..
  • Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
  • Built guest satisfaction and enjoyment.
  • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
  • Conducted product inventory.
07/2012 to 07/2013
Bartend/ Food Service/ Casino Albertsons Companies Bethesda, MD,
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action.
  • Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
  • Accurately counted and provided change as necessary.
  • Cleaned and organized eating, service, and kitchen areas
  • Spoke with patrons to ensure satisfaction with food and service
  • Took food orders and relayed orders to kitchens or serving counters
  • Managed guest checks, collected cash and processed credit cards
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set-up, and service for catering events
  • Performed all transactions in a cordial, efficient and professional manner
  • Spoke with patrons to ensure satisfaction with food and service
  • Took food orders and relayed orders to kitchens or serving counters
  • Trained new employees
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request
  • Provided excellent customer service
05/2013 to 11/2013
Assistant Manager Lucky Lills Casino& Liquor Store City, STATE,
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Planned and directed staff training and performance evaluations.
07/2006 to 06/2010
Floral Manager Kroger City, STATE,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Identified individual development needs with appropriate training.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Effective liaison between customers and internal departments.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
  • Completed all documentation neatly and accurately.
  • Directly oversaw the store operations, including issuing staff assignments and creating production lists.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Reported on weekly sales to management.
  • Conducted annual performance reviews.
  • Verified all deliveries against invoices and completed shortage and overage reports.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
  • Prepared and maintained inventory records.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Interviewed job candidates and made staffing decisions.
  • Reordered inventory when it dropped below predetermined levels.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Completed profit and loss performance reports.
  • Conducted store inventories once per quarter.
Expected in
High School Diploma:
Billings Senior High - Billings, MT

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Billings Senior High

Job Titles Held:

  • Bartender/ Food Server/ Casino
  • Bartend/ Food Service/ Casino
  • Assistant Manager
  • Floral Manager


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: