Bartender Food Server Casino resume example with 6 years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Service-oriented manager with 4 years in grocery stores and 20 years in restaurants/bars. Extensive experience in hiring and training staff, cost management, loss prevention. Successful track record of building repeat clientèle. Focused server successful at multi-tasking and delivering prompt and friendly service to all customers.
Skills
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Work History
2014 to 09/2014
Bartender/ Food Server/ Casino Servicemaster Clean – Gloster, ,
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Set up storeroom and work areas to allow easy access to stock items.
- Set up bar for operation, obtained cash bank and stocked the service bar.
- Effectively and calmly resolved situations with intoxicated guests.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Entered orders into the computer system quickly and in proper sequence.
- Completed regular bar inventories and daily requisition sheets as requested..
- Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
- Built guest satisfaction and enjoyment.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
- Conducted product inventory.
07/2012 to 07/2013
Bartend/ Food Service/ Casino Albertsons Companies – Bethesda, MD,
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Set up bar for operation, obtained cash bank and stocked the service bar.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Immediately informed supervisors of any problems or unusual situations and took appropriate action.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
- Accurately counted and provided change as necessary.
- Cleaned and organized eating, service, and kitchen areas
- Spoke with patrons to ensure satisfaction with food and service
- Took food orders and relayed orders to kitchens or serving counters
- Managed guest checks, collected cash and processed credit cards
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Greeted each customer with friendly eye contact
- Helped with preparation, set-up, and service for catering events
- Performed all transactions in a cordial, efficient and professional manner
- Spoke with patrons to ensure satisfaction with food and service
- Took food orders and relayed orders to kitchens or serving counters
- Trained new employees
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Provided excellent customer service
05/2013 to 11/2013
Assistant Manager Lucky Lills Casino& Liquor Store – City, STATE,
- Provided an elevated customer experience to generate a loyal clientèle.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Routinely answered customer questions regarding merchandise and pricing.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Communicated all store initiatives and promotions to customers to generate return business.
- Planned and directed staff training and performance evaluations.
07/2006 to 06/2010
Floral Manager Kroger – City, STATE,
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Facilitated inter-departmental communication to effectively provide customer support.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Identified individual development needs with appropriate training.
- Updated customer orders from start to finish in an accurate and timely manner.
- Effective liaison between customers and internal departments.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
- Completed all documentation neatly and accurately.
- Directly oversaw the store operations, including issuing staff assignments and creating production lists.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Reported on weekly sales to management.
- Conducted annual performance reviews.
- Verified all deliveries against invoices and completed shortage and overage reports.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Prepared and maintained inventory records.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Interviewed job candidates and made staffing decisions.
- Reordered inventory when it dropped below predetermined levels.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Completed profit and loss performance reports.
- Conducted store inventories once per quarter.
Education
Expected in
High School Diploma:
Billings Senior High - Billings, MT
Billings Senior High - Billings, MT
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Resume Overview
School Attended
- Billings Senior High
Job Titles Held:
- Bartender/ Food Server/ Casino
- Bartend/ Food Service/ Casino
- Assistant Manager
- Floral Manager
Degrees
- High School Diploma
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