Bartender/ Customer Attendent Resume Example Wishbone Lounge

BARTENDER/ CUSTOMER ATTENDENT

Professional Summary

Award-winning Job Title known for expert sales skills and consistent delivery of popular cocktails. Expedient drink-maker with Number years of experience in delivering excellent service and cultivating loyal clientele. Conducts opening and closing activities, including cleaning and restocking bar.

Dependable and driven Job Title with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Used calculators, cash registers and POS systems to accurately collect payment for all served products and merchandise.

Skills

Customer service optimization
Customer focused-service
Customer observations
Greeting customers
Customer service experience
High-quality customer service
Kind customer engagement
Onsite customer support
Adherence to high customer service standards
Excellent customer service skills

Customer satisfaction understanding
Customer inquiries
Customer safety
Customer service awareness
Customer/Client relations
Excellent customer service
Customer service background
Answering customer questions
Customer and client relations
Customer assistance

Work History

Bartender/ Customer Attendent , 08/2019 to 03/2020
Wishbone Lounge – Rockport, Texas

Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Orchestrated Number social functions per Timeframe, including private parties, business meetings and formal engagements.
Improved and applied Type and Type social media and marketing strategies to increase patronage by Number%.
Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained Number% compliance for inspections.
Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.
Closed out cash register with Number% accuracy and prepared cashier report.
Set up bar for operation, obtained cash bank and stocked service bar.
Maintained accurate cash drawer of $Amount per shift.

Front Desk Agent, 08/2018 to 08/2019
Quality Inn – Ingleside, Texas

Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Kept accounts in balance and ran daily reports to verify totals.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Quickly answered calls and routed to proper guest or department using multiline phone system.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Maintained financial accuracy by collecting deposits, fees and payments.
Executed positive demeanor to each and every visitor approaching front desk.
Entered customer data using Type software and updated information whenever patrons changed rooms.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Confirmed relevant guest information and payment methods to prevent fraud.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used Software to process reservations, check-ins and check-outs.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Bartender, 05/2016 to 05/2018
VFW Ingleside – Ingleside, TX

Kept alcoholic beverages well-stocked and organized to meet expected demands.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Maintained accurate cash drawer of $Amount per shift.
Increased bar revenue by Number% through development and marketing of featured cocktails.
Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained Number% compliance for inspections.
Closed out cash register with Number% accuracy and prepared cashier report.
Set up bar for operation, obtained cash bank and stocked service bar.
Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.
Waited on up to Number customers at bar and at Number-table bar area.

Bartender, 03/2014 to 05/2017
Backwoods Bar – Ingleside , Texas

Kept alcoholic beverages well-stocked and organized to meet expected demands.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Developed new signature cocktails to support bar marketing brand and increase profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Maintained accurate cash drawer of $Amount per shift.
Managed $Amount in cash with no losses on regular days with totals of more than $Amount in revenue during special promotions or sporting events.
Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
Recruited and trained Number bartenders and barbacks and scouted and auditioned performers for various special events.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained Number% compliance for inspections.
Closed out cash register with Number% accuracy and prepared cashier report.

Education

Diploma: 06/1982
Robert E Lee High School - San Antonio, Texas

Certifications

TABC and Food Handlers License

Resume Overview

Companies Worked For:

Wishbone Lounge
Quality Inn
VFW Ingleside
Backwoods Bar

School Attended

Robert E Lee High School

Job Titles Held:

Bartender/ Customer Attendent
Front Desk Agent
Bartender

Degrees

Diploma : 06/1982

Bartender/ Customer Attendent Resume Example

Resume Score: 80%

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