bartender cocktail server resume example with 3+ years of experience
My name is Jessica, Iām 26 and a hard worker. Iām very good with people and solving issues that may approach. I have a great bubbly personality and I can talk with anyone. I also can sale almost anything. Iām open to learning new things to expand my knowledge in different areas.
Sociable [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
- Dining customer service
- High-volume dining
- Liquor, wine and food service
- Price memorization
- Effective customer upselling
- Point of Sale (POS) system operations
- Menu knowledge
- Marketing
- Sales Techniques
- Issue and conflict resolution
- Planning
- Leadership
- Staff development
Guernsey, WY, 04/2017 - 03/2020
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Upsold customers and optimized table-turns to outperform average sales by [Number]%.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Prepared and served cold, hot and [Type] beverages to guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Calculated charges, issued table checks and collected payments from customers.
- Reviewed identification for patrons before serving alcoholic drinks.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Greeted newly seated guests quickly and efficiently.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Arlington, KS, 06/2016 - 04/2017
- Restocked beer and liquor on regular schedule and after special events.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Kept detailed inventories of bar supplies and stocked work areas.
- Increased bar revenue [Number]% by advertising featured cocktails through [Action] and [Action].
- Planned and updated menus to accomodate changing trends in customer preferences.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
- Maintained current list of available ride services for inebriated customers.
- Diminished financial discrepancies by accurately recording transactions in [Software] system while verifying daily bar staff receipts.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
- Delivered drink service at busy restaurant and served over [Number] guests nightly.
- Dropped inventory costs [Number]% by evaluating and adjusting vendor options to obtain more favorable pricing.
- Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
- Strategized long-term business needs by gathering guest relations feedback for process improvements.
- Supported servers by preparing specialty drinks for patrons in dining area.
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Monitored cash intake to eliminate discrepancies.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Monitored patrons to keep alcohol consumption at designated levels.
City, STATE, 04/2016 - 10/2016
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
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Resume Overview
School Attended
- Tulsa Hope Academy
Job Titles Held:
- Bartender/Cocktail Server
- Bar Manager
- Manager
Degrees
- High School Diploma
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