LiveCareer-Resume

bartender cocktail craftsman resume example with 7 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Aloha, my name is Jessica Claire. I am 33 years old and have lived in Waikiki since 2018. I have a passion for hospitality and am looking forward contribute the real aloha spirit to a team of others that share my passion!

Skills
  • Maintaining glassware stock
  • Anticipating guest needs
  • Alcohol ordering
  • Suggestive selling
  • Health codes compliance
  • Beer, wine and soju cocktails
  • Extensive spirits knowledge
  • Outstanding customer service
  • Safe serving knowledge
  • Conflict resolution
  • Food service
  • Team building
  • People skills
  • Working collaboratively
Experience
Bartender/ Cocktail Craftsman, 03/2018 to 07/2020
Country Meadows Retirement CommunitiesWyomissing, PA,
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Neatly sliced and pitted fruit or garnishing drinks.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Offered preferred tables and other special accommodations to VIP customers.
Server, 01/2015 to 02/2018
UchiCity, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Calculated charges, issued table checks and collected payments from customers.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Rockin P Bar and Grill, 05/2013 to 12/2014
Bartender/Cocktail CraftmanCity, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered product advice.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Bachelor of Arts: Communications, Expected in 05/2012 to St. Edward's University - Austin, TX
GPA:

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Resume Overview

School Attended

  • St. Edward's University

Job Titles Held:

  • Bartender/ Cocktail Craftsman
  • Server
  • Rockin P Bar and Grill

Degrees

  • Bachelor of Arts

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