Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Aloha, my name is Jessica Claire. I am 33 years old and have lived in Waikiki since 2018. I have a passion for hospitality and am looking forward contribute the real aloha spirit to a team of others that share my passion!
Skills
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Experience
Bartender/ Cocktail Craftsman, 03/2018 - 07/2020
Country Meadows Retirement Communities – Wyomissing, PA,
Country Meadows Retirement Communities – Wyomissing, PA,
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Stocked bar with beer, wine, liquor and related supplies.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit or garnishing drinks.
- Monitored bar inventory and promptly restocked low items before depletion.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Offered preferred tables and other special accommodations to VIP customers.
Server, 01/2015 - 02/2018
Uchi – City, STATE,
Uchi – City, STATE,
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Calculated charges, issued table checks and collected payments from customers.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Rockin P Bar and Grill, 05/2013 - 12/2014
Bartender/Cocktail Craftman – City, STATE,
Bartender/Cocktail Craftman – City, STATE,
- Assisted with purchases, locating items and signing up for rewards programs.
- Assisted customers with account updates, new service additions and promotional offers.
- Welcomed customers, offering assistance to help find necessary store items.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Inspected items for damage and obtained replacements for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered product advice.
- Monitored sales events, added new merchandise and rang up purchases.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues with cash registers, card scanners and printers.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Bachelor of Arts: Communications, Expected in 05/2012
St. Edward's University - Austin, TX
St. Edward's University - Austin, TX
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School Attended
- St. Edward's University
Job Titles Held:
- Bartender/ Cocktail Craftsman
- Server
- Rockin P Bar and Grill
Degrees
- Bachelor of Arts
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