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Bartender Certified Trainer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Multi-tasking Manager that likes a positive environment where employees can thrive and succeed. I am pursuing a new management role where hard work and dedication will be highly valued. Offering excellent judgment, strong listening skills and a deep understanding of all business operations. Dedicated Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas.

Skills
  • Trainer mentoring
  • Corporate Trainer
Experience
Bartender/Certified Trainer, 11/2011 to Current
ArbysLexington, VA,
  • Maintain a positive working relationship with fellow staff and management.
  • Consistently keep bar and work areas clean and sanitized in compliance with bar standards and Local, State and Federal laws.
  • Give prompt, efficient, friendly and quality service at all times.
  • Ordered and maintained inventory of bar products, including alcohol and supplies to endure high volume of daily and weekly sales.
  • Demonstrated the ability to multi-task at a fast pace with various situations/individuals with over a 1,000 weekly customers.
  • Displayed communication skills through one on one contact with customers.
  • Demonstrated leadership as a trainer to all new employees.
  • Monitored cash registers and collected payments for drinks and food.
  • Developed excellent customer relations.
  • Provide outstanding hospitality to customers to gain appreciation, satisfaction and repeat customers.
  • Closing and Opening duties performed as well as cleaning.
  • Legitimately cared and concerned for patrons by being a responsible bartender.
  • Multitask to meet customer, business operations and server needs with minimal errors or delays.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Engaged in small talk with over 100 patrons per day to build rapport and earn repeat business.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Server/Certified Trainer/Bartender, 06/2000 to 07/2010
Uno Chicago GrillCity, STATE,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Prepared salads and appetizers to back up kitchen staff.
  • Partnered with team members to efficiently serve food and beverages.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Trained all new employees on all Front of House.
  • Shift leader or Head Server on all shifts. I managed seating chart and closed every shift.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Greeted newly seated guests quickly and efficiently.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
Shift Manager, 09/1997 to 06/2000
ALDICity, STATE,
  • Managed Store and supervised employees.
  • Planned and prepared work schedules, assigning employees to specific tasks.
  • Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipt, keeping operation records and preparing daily record transactions.
  • Ordered merchandise and prepared requisitions to replenish merchandise on hand.
  • Supervised employee scheduled work hours and resolved conflict.
  • Made daily Bank deposits.
  • Unloaded trucks and stocked shelf's daily.
  • Arranged store promotion aisle and price changes to displays.
  • Inventoried whole store monthly.
  • Maintained professional atmosphere for customers and employees.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Traveled and trained new staff at new store openings.
  • Promoted to Store Manager position when current manager took vacation or sick leave. I would maintain store for a week at Management Salary.
Education and Training
High School Diploma: , Expected in 06/1991
Tulpehocken - Bernville,Pa,
GPA:
: Liberal Arts And General Studies, Expected in
RACC - Reading,Pa,
GPA:
Associate: Internet Tech, PC Repair, Computer Programming, Expected in 10/2001
Berks Technical Institute - Reading, PA
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Tulpehocken
  • RACC
  • Berks Technical Institute
Job Titles Held:
  • Bartender/Certified Trainer
  • Server/Certified Trainer/Bartender
  • Shift Manager
Degrees
  • High School Diploma
  • Some College (No Degree)
  • Associate

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