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Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with 30 years of experience working with people and products. Trained in project and time management with extensive knowledge of food and beverages and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in customer service and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during 30 years in the hospitality industry.

Successful customer service associate with 30 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Service standard compliance
  • Complaint resolution
  • Credit card processing
  • Retail materials management
  • Order fulfillment
  • Stocking and replenishing
  • Computer proficient
  • Report preparation
  • Stock management
  • Money handling abilities
  • Sales expertise
  • Strategic sales knowledge
Work History
Bartender/banquet Server, 05/2019 to Current
La Costa Glen CarlsbadCarlsbad, CA,
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender/Banquet Server, 08/2018 to 07/2019
Poco PiattiCity, STATE,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Generated higher ticket averages by training [Number] employees on suggestive up-selling techniques.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Server, 08/2018 to 11/2018
Maumee Bay Brewing CompanyCity, STATE,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Education
Bachelor of Science: Human Ecology, Expected in 05/1990
The University of Dayton - Dayton, Ohio,
GPA:
High School Diploma: , Expected in 06/1986
Notre Dame Academy - Toledo, Ohio,
GPA:

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Resume Overview

School Attended

  • The University of Dayton
  • Notre Dame Academy

Job Titles Held:

  • Bartender/banquet Server
  • Bartender/Banquet Server
  • Server

Degrees

  • Bachelor of Science
  • High School Diploma

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