bartender and manager resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
One Team, One Mission
Hello!
My name is Jessica Claire. I'm originally from Chicago Heights, Illinois. I've been living in Florida for almost 19 years. I am determined and incredibly organized in my life ,as well as, a leader. Team building is important to me. Ready to take on any challenge given & learn from new experiences. I'm able to adapt to any situation. Looking to expand my horizon in the work force. I am used to working long hours & building customer rapport. I'm a quick learner. If I believe in the company and the product that I'm selling, then there is nothing I can't accomplish. If given the chance I promise to exceed all expectations.
Thank you for your time.
Skills
Stable work history
High-energy attitude
Superb time management
Excellent communication skills
Listening skills
Outgoing personality
Team player mentality
Team building
Adaptive team player
Employee training
Supervision
Customer relations
Service-oriented mindset
Anticipating guest needs
Outstanding customer service
Sales Techniques
Suggestive selling
Organizational ability
Quality control
Problem-solving abilities
Conflict mediation
Issue and conflict resolution
Influencing and persuasive
Proven sales record
Organization and prioritization
Money handling
Basic accounting
Cash and credit transactions
Cash register operation
POS system operation
Restaurant operations management
Food service
Education
Edison State CollegeFort Myers, FL, Expected in ā ā:Criminal Justice & Business Management - GPA:
Mariner HighschoolCape Coral, FL, Expected in 05/2005 ā āHigh School Diploma: - GPA:
Experience
Fathoms Restaurant & Bar - Bartender and Manager City, STATE, 11/2014 - Current
Mentored front of house personnel on company policies customer service techniques and professional communication.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Balanced daily registers and generated sales reports.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Made product recommendations to customers based on preference, food pairings and special promotions.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Kept close track of bar tabs and transferred open tabs to dining area.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Recommended drink & food options to guests to increase guest satisfaction.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
The Joint Restaurant & Bar - Barback/Bartender City, STATE, 10/2008 - 11/2014
Monitored customer movements and quickly cleared empty tables for future customers.
Took food and drinks to bar and table customers.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Backed up cashier staff to process customer orders and payments.
Replenished bar glasses, garnishes and condiments.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Greeted guests with friendliness and professionalism.
Offered preferred tables and other special accommodations to VIP customers.
Studied bartenders to learn recipes for different mixed cocktails.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Rumrunners Restaurant - Busser/Food Runner/Barback/Server City, STATE, 09/2003 - 10/2008
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Greeted newly seated guests quickly and efficiently.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
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