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bartender bayhost server shift lead event ambassador ace trainer resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary


Talented Bartender and Server with experience in restaurants, catering, and private events.  I obtain extensive knowledge in hospitality, service, and spirits along with my intuitive ability to engage customers of all types. I am friendly, approachable, hard working, loyal, and committed to building a customer base by providing a positive service experience and satisfaction. 

Skills
  • Placed fifth for the Business Hospitality and Tourism DECA Virginia State Leadership Competition and Conference
  • Certified in Professional Customer Service since 2011
  • Proficient in MS Word, MS PowerPoint, MS Excel and MS Outlook
  • Knowledgeable of both Microsoft Windows and Apple Mac Operating Systems
Work History
07/2015 to 01/2017
Bartender, Bayhost (Server) Shift Lead, Event Ambassador, ACE Trainer Pinnacle Hospitality Spartanburg, SC,

Bartender

  • Demonstrated responsible behaviors to following the procedures to serving alcohol in a legal and safe manner. Verifying legal age of every guest.
  • Expressing my edgy spirit, I create a fun and positive environment for my guests, my teammates, and myself.  Coming to work with a good attitude and with the necessary bar tools.
  • Ensuring success in sales through maintaining full knowledgeable of beverage lists, drink and food recipes, and current promotions.
  • Use of social media (Instagram, Twitter, Facebook) to promote who and what TopGolf is as well as upcoming events and the food and beverages we serve.  
  • Processed orders on a computerized Point of Sale system.  Accurate cash and credit/debit card handling is essential as well as professionalism, friendliness, organization, and time management skills.
  • TopGolf experienced high volume Friday and Saturday with over 1,500 guests in the venue.
  • I have demonstrated the ability to multi-task at a fast paste while maintaining proper image and dealing with various situations/individuals.
  • Attending each guest at the bar courteously, quickly, and efficiently. Creating beverages made for guests served by fellow associates (service bar). 

Bayhost (Server) Shift Lead

  • Greeting, giving, guiding, and guarding the guests experience at TopGolf.
  • Connecting the dots with my guest followed by a menu presentation. Food and beverage orders taken and brought out to guests. Skilled in proper wine presentation. 
  • As a 'Shift Lead' in my department, I was responsible in guiding, supporting, and protecting both the guests and my teammates during the shift and during any situation that needed extra attention with hospitality.  
  • As a 'Shift Lead' in my department I documented a 'report' recapping the shift, the quality of work from my teammates, and any areas of improvement as both  a business and as a team aspect.  Additional notes included missing assets/inventory and/or other areas of improvement that will better prepare us for a success. 
  • Teamwork and "One Team-One Dream" is an oath at TopGolf.

Event Ambassador 

  • Setting up TopGolf's Special Events, catering and guiding guests, as well as guarding their experience during the entire duration of their event.
  • Social, Corporate, Private, Marketing, and Fundraising (Events).
  • Private Bartending for events if requested. (mobile bars and stationed bars)
  • Welcoming and friendly introduction, game demonstration and facility-safety rules, event highlights, food and beverage packages. 
  • Our oath to ensure guests satisfaction by providing the time of their lives through exceeding expectations and desires, as well as ensuring that the events/event area is kept clean and organized during and after their event.

Certified Ace Trainer

  • Training new fellow associated who have joined the TopGolf family. Ensuring proper knowledge, skills, and training to ensure the TopGolf way.
  • Presenting knowledge and skills to the trainee through telling them, then visually showing then, and last but not least physically doing a demonstration.  
  •  Instructed Service Classes for new associates - Alcohol Awareness, Beverage Sanitation, Safety, Menu Showcase, and TOAST (Training Outstanding Associates Sales Techniques).
  • Instructed Core Classes for new associates - Welcome, TopGolf Brand, TopGolf Spirit Provides Exceptional Service, TopGolf Hospitality, TNT (Training New Topgolfers), and TopGolf Manners.
  • Being a certified Ace Trainer gives you the opportunity to travel to new TopGolf venues to manage the recruitment events and opening the venue for the first two weeks. Flight, stay, and meals included.  

2015 to 03/2015
Catering Assitant and Driver Corner Bakery Café City, STATE,
  • Catering for professional meetings, special events, personal, and parties.
  • Requiring professionalism, friendliness, strong attention to detail, organizational and fast paced work requirements.
  • Food production and beverage preparation, packaging, and setup for specific delivery times.
  • Catering driver. Earliest deliveries at 6

07/2013 to 2015
Server Gordon Biersch Brewery Restaurant City, STATE,
  • Professional waitress providing expert and fulfilling customer service with personal attention to the request from my guests.
  • Adapted to frequent menu changes with no negative impact on my productivity or service provided.
  • Provided guidance and/or assistance to my teammates throughout the shift in order to offer a promising and satisfying customer service experience to our guests.
  • Responsible for processing financial transactions including cash and/or  credit/debit card receipts.
  • End of shift duties included cleaning, organizing, and preparing the restaurant to ensure success for the next day.

Languages
  • Spanish - Native proficiency in speech, reading and writing.
  • German - High level of comprehension and reading ability, intermediate levels in speech and writing.
Education
Expected in May 2015
Associate of Science: Business Administration and Social Science
Northern Virginia Community College - Fairfax, Virginia
GPA:

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Resume Overview

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Bartender, Bayhost (Server) Shift Lead, Event Ambassador, ACE Trainer
  • Catering Assitant and Driver
  • Server

Degrees

  • Associate of Science

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