LiveCareer-Resume

barista trainer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.

Skills
  • Training Background
  • Health Codes Understanding
  • Specialty Beverages Knowledge
  • Instructor Selection
  • Attention to Detail
  • Training Method Development
  • Group Discussion Facilitation
  • Assignment Delegation
  • Simulation Leadership
  • Team Exercises
  • Sales Expertise
  • Special Needs Clientele
  • Quality Assurance
  • Compliance Training
  • Problem Solving
  • Documentation and Recordkeeping
  • Employee Performance Reviews
  • Resource Coordination
  • Problem-Solving
  • Data Entry
  • Coaching and Development
  • Group Instruction
  • Work Coordination
  • Individualized Instruction
  • Critical Thinking
  • Decision Making
  • Relationship Building
  • Verbal and Written Communication
  • Clear Communication
Experience
10/2013 to Current
Barista Trainer Caesars Entertainment Corporation Bossier City, LA,
  • Cross-sold retail and bakery items to customers, boosting daily store sales to $[Amount].
  • Established and adjusted ordering parameters to manage inventory.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Merchandised display cases and promoted prepared foods.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Memorized official and off-menu coffee and tea preparations.
  • Brewed batches of coffee per shift, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Supported highest standards of conduct and service to support company reputation.
  • Greeted guests with pleasant smile and superior customer service.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Accepted cash and credit card payments, issued receipts and provided change.
07/2011 to 04/2012
Service Technician Avidex Fremont, CA,
  • Maintained certifications and completed training on systems and components.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Installed new components or replaced defective parts to restore functionality.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Kept records of parts and equipment used in projects to update inventory.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Examined previously completed work for accuracy.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Conducted service appointments to diagnose and fix problems.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
05/2008 to 01/2010
Customer Service Representative Technician The Hertz Corporation Durango, CO,
  • Documented customer installation and upgrade procedures to maintain organizational records.
  • Issued product and service recommendations according to specified queries.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Maintained hardware inventory accessibility to fulfill common requests for service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
11/2005 to 09/2007
Airline Customer Service Supervisor Piedmont Airlines White Plains, NY,
  • Printed itineraries and tickets for average of 200 passengers each day.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Built and maintained productive relationships with employees.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Monitored service desk ticket queues to facilitate timely response and resolution.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Evaluated and authenticated returns, exchanges and voids.
  • Answered phone calls and responded to questions and concerns.
06/1999 to 11/2005
Airline Operations Agent Piedmont Airlines Bakersfield, CA,
  • Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
  • Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
  • Acted as emergency management leader to address medical emergencies and flight operation obstacles.
  • Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
  • Directed ground crews in loading and unloading of aircraft cargo or baggage.
  • Logged, tracked and traced shipments across airport and partner locations.
  • Anticipated aircraft equipment needs for air evacuation and cargo flights.
  • Moved baggage to load and unload aircraft.
  • Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
  • Maintained operations compliance with FAA, TSA and airport regulations.
Education and Training
Expected in 08/1999 to to
Logistics:
Career Academy - Anchorage, AK,
GPA:
  • Valedictorian Recipient
  • 4.0 GPA
  • Top Ranked
Expected in 05/1998 to to
High School Diploma:
Robert Service High School - Anchorage, AK,
GPA:
Expected in to to
:
University of Alaska Anchorage - Anchorage, AK
GPA:
  • Took classes gearing me towards an Bachelors Degree in Business
Certifications
  • Forklift Operation Training - 1999
  • Weight and Balance Training - 2000
  • Certified Barista Trainer, Starbucks - 2014

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Resume Overview

School Attended

  • Career Academy
  • Robert Service High School
  • University of Alaska Anchorage

Job Titles Held:

  • Barista Trainer
  • Service Technician
  • Customer Service Representative Technician
  • Airline Customer Service Supervisor
  • Airline Operations Agent

Degrees

  • Logistics
  • High School Diploma
  • Some College (No Degree)

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