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barista trainer resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business. Effective at operating in fast-paced, demanding restaurant settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Demonstrated knowledge of customer relations, employee training and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.

Skills
  • Specialty Beverages Knowledge
  • Training Background
  • Health Codes Understanding
  • Procedure Manual Writing
  • Job Skill Building
  • Creative Solution Development
  • Training Method Development
  • Leadership Development
  • Relationship Building
  • Coaching and Development
  • Employee Relations
  • Strategic Planning
  • Problem Solving
  • Social Services Support
  • Client Retention
Experience
Barista Trainer, 01/2020 - 11/2022
Caesars Entertainment Corporation Council Bluffs, IA,
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Established and adjusted ordering parameters to manage inventory.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Merchandised display cases and promoted prepared foods.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Supported highest standards of conduct and service to support company reputation.
  • Brewed [10-20] batches of coffee per shift, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Memorized official and off-menu coffee and tea preparations.
  • Listened to customer desires and needs to recommend optimal products.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Checked temperatures of freezers, refrigerators and heating equipment.
Tradesman, 06/2022 - 08/2022
Carrier Corporation Johnston, IA,
  • Saved time while streamlining special build and disassembly projects through effective emergency resolution.
  • Ran equipment on trial basis to ascertain performance levels.
  • Streamlined operational efficiencies by maintaining ship compartment decks, machinery, equipment, external structures, lines and riggings to ensure zero discrepancies.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.
  • Disassembled appliances to diagnose problems and facilitate repairs.
  • Implemented vehicle structure expertise to effectively remove and replace damaged components.
  • Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
  • Re-sprayed damaged areas to match original finish, utilizing spray guns to paint small areas and spray booth to finish large surface areas.
  • Managed inventory, machines, tools, equipment and material controls to reduce project lags.
  • Assisted skilled rough and finish carpentry staff from conception through completion.
Five Guys Cew Member, 05/2019 - 03/2020
Five Guys City, STATE,
  • i was tasked with making Fries at the Fry station in the store
  • i was tasked with making the burgers and hotdogs and other not meat options at the store
  • Tasked with being in the cash register, taking peoples orders, calling how many Patties needed to be put on the grill, making milkshakes as well as making sure the store was clean
  • Tasked with putting the buns on a separate grill to toast them as well as to put any topping and sauces the customer wanted on their burger, hotdog, grill cheese or non-meat "burger"
  • Finally was Tasked in the morning to prep everything that the store may need through the day, that being making Burger patties, cutting tomatoes or onions, as well as cutting pottos to make fries
  • when closing i had to clean the the store as well as the kitchen; deck scrubbing the kitchen floors, cleaning the grilles and well as cleaning the fryer.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Fostered relationships with customers to expand customer base and retain business.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Listened to customer needs to identify and recommend best products and services.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs by asking questions and advising on best solutions.
  • Replenished and arranged items to maintain appearance.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Monitored customer order process and addressed customer issues.
  • Greeted and assisted customers to foster positive experiences.
  • Recognized security risks to properly handle situations.
  • Operated register, handled cash and processed credit card transactions.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
Education and Training
High School Diploma: , Expected in 05/2021
-
Mayfield High School - Cleveland, OH
GPA:
Status -

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Resume Overview

School Attended

  • Mayfield High School

Job Titles Held:

  • Barista Trainer
  • Tradesman
  • Five Guys Cew Member

Degrees

  • High School Diploma

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