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Barista Trainer Resume Example

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DR
BARISTA TRAINER
Summary

Experienced in high-volume restaurant environments. Knowledgeable about sales and service strategies, methods for coaching junior employees and techniques for improving revenue by promoting items and taking advantage of upsell opportunities. Advanced user of Point-of-Sale systems and familiar with restocking supplies, maintaining clean customer and work areas and accurately handling money. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Dedicated to providing memorable experiences to build a loyal customer base. Able to help new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Versatile Sales Clerk focused on being productive and providing first rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.

Self-motivated individual recognized for exemplary customer service talents and cash handling accuracy. Expertise in merchandising and stocking and loss prevention. Committed to displaying positive, helpful attitude on daily basis.

Skills
  • Sales proficiency
  • Coffee expertise
  • Leadership experience
  • Health codes compliance
  • Promoted new designs throughout the store
  • Stocked and reordered merchandise on a weekly basis
  • Arrange special sale and clearance items at the front of the store for maximum visibility
  • Trained new employees
  • Inventory control
  • Customer-focused
  • Critical Thinking
  • Multitasking
  • Ordering and invoicing
  • Food and beverage pairings
  • Safe food handling
  • Process sales transactions at the POS
  • Point of sale operations
  • Cash register operation
  • Promotional support
Experience
Barista Trainer / Company Name - City, State10/2017 - 07/2019
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Taught proper procedures and strategies for success to new employees
  • Elevated customer loyalty by using strong communication and using my great customer service abilities to resolve customer problems
  • Restocked display cases with attractive arrangements to promote our new seasonal merchandise
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each hand crafted beverage, to satisfy our customers
  • Sanitized, organized and maintained cleanness work areas, tools and equipment everyday shift I worked
  • Handled cash and processed payments accurately to avoid errors. Process sales transactions at the POS
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
  • Assisted customers with carry-out service, when they ordered 2 or more coffee travelers
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager
Barista / Company Name - City, State08/2015 - 07/2017
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Cashier / Company Name - City, State10/2012 - 10/2014
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
Sales Clerk / Company Name - City, State06/2010 - 12/2011
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Responded to customer questions about products and services.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
Education and Training
Whittier High School - City, StateHigh School Diploma
Activities and Honors

Selected by management as the Employee of the Month 5 times in a 2 year period

Certifications
NAF
  • Safe SERV certification: Food Handling
  • Cash handling
  • Star Service Program Achieving Extraordinary Customer service
  • Cyber Awareness program
  • General Ergonomics Awareness
  • DOD counterintelligence Awareness and Reporting
References

Pat Hastings

General Manager

Fort Drum, NY Exchange

315-773-5631

Hasting@aafes.com

Erica Vasquez

Starbucks Manger

Gsusmusician@yahoo.com

Accomplishments
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Routinely helped as many as 150 customers each day in a high-volume retail outlet.
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Resume Overview

School Attended

  • Whittier High School

Job Titles Held:

  • Barista Trainer
  • Barista
  • Cashier
  • Sales Clerk

Degrees

  • Whittier High School - City, State High School Diploma

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