Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Enthusiastic student with passion for learning and to make connections with those around me, and promote a positive environment.

Skills
  • Time management
  • Calm under pressure
  • Conflict resolution
  • Customer service
  • Active listener
  • Critical thinker
  • Knowledge seeking
  • Good memory
  • Cash handling
  • Team management
Experience
Barista Trainer, 10/2020 to Current
Caesars Entertainment CorporationGreenville, MS,
  • Described menu items to customers and suggested products based on stated preferences.
  • Memorized official and off-menu coffee and tea preparations.
  • Operated cash register, collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted guests with pleasant smile and superior customer service.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
Assistant Manager, 07/2017 to 12/2020
Design Within Reach Inc.Soho, NY,
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Monitored store premises for security concerns and notified supervisor or authorities of major issues.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Ensured proper age of customers for alcohol and cigarettes.
  • Helped customers find specific products, answering questions and offering advice.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Kept areas such as restrooms and service equipment clean and neat.
  • Handled all responsibilities effectively upon the manager's absence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Cashier & Starbucks Barista/Coffee Clerk, 09/2013 to 07/2015
Kroger/Starbucks KioskCity, STATE,
  • Listened to customer desires and needs to recommend optimal products.
  • Addressed and resolved customer concerns.
  • Prepared drinks every shift with accuracy and strong customer satisfaction.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Described menu items to customers and suggested products based on stated preferences.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Maintained calm demeanor during high-volume periods and special events.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Certifications
  • CPR, AED & First Aid, by Advanced Medical Certification, 2/7/2020 - 2/7/2022
Education
: , Expected in
Arizona State University - Tempe, AZ
GPA:
: , Expected in
Lone Star College System - Spring, TX
GPA:
High School Diploma: , Expected in 2012
Oak Ridge High School - Conroe, TX
GPA:
  • Latin Honor Society member
  • National Art Honor Society member
  • Ranked in Top 10% of class
  • Scored 4 (out of 5) on my AP Art 2D Design Portfolio

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Resume Overview

School Attended

  • Arizona State University
  • Lone Star College System
  • Oak Ridge High School

Job Titles Held:

  • Barista Trainer
  • Assistant Manager
  • Cashier & Starbucks Barista/Coffee Clerk

Degrees

  • Some College (No Degree)
  • High School Diploma

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