Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Enthusiastic student with passion for learning and to make connections with those around me, and promote a positive environment.
Skills
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Experience
Barista Trainer, 10/2020 to Current
Caesars Entertainment Corporation – Greenville, MS,
Caesars Entertainment Corporation – Greenville, MS,
- Described menu items to customers and suggested products based on stated preferences.
- Memorized official and off-menu coffee and tea preparations.
- Operated cash register, collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Passed state inspections by following health, safety and sanitation guidelines.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted guests with pleasant smile and superior customer service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Created complex, hand-crafted beverages based upon customer preferences.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
Assistant Manager, 07/2017 to 12/2020
Design Within Reach Inc. – Soho, NY,
Design Within Reach Inc. – Soho, NY,
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Monitored store premises for security concerns and notified supervisor or authorities of major issues.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Ensured proper age of customers for alcohol and cigarettes.
- Helped customers find specific products, answering questions and offering advice.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Kept areas such as restrooms and service equipment clean and neat.
- Handled all responsibilities effectively upon the manager's absence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Cashier & Starbucks Barista/Coffee Clerk, 09/2013 to 07/2015
Kroger/Starbucks Kiosk – City, STATE,
Kroger/Starbucks Kiosk – City, STATE,
- Listened to customer desires and needs to recommend optimal products.
- Addressed and resolved customer concerns.
- Prepared drinks every shift with accuracy and strong customer satisfaction.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Monitored cafe for seating availability, safety and well being of guests.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Cleaned and sanitized work areas, utensils and equipment.
- Educated customers on beverage menu items and provided samples of daily brews.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Described menu items to customers and suggested products based on stated preferences.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Maintained calm demeanor during high-volume periods and special events.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Certifications
- CPR, AED & First Aid, by Advanced Medical Certification, 2/7/2020 - 2/7/2022
Education
Arizona State University - Tempe, AZ
Lone Star College System - Spring, TX
High School Diploma: , Expected in 2012
Oak Ridge High School - Conroe, TX
Oak Ridge High School - Conroe, TX
- Latin Honor Society member
- National Art Honor Society member
- Ranked in Top 10% of class
- Scored 4 (out of 5) on my AP Art 2D Design Portfolio
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Resume Overview
School Attended
- Arizona State University
- Lone Star College System
- Oak Ridge High School
Job Titles Held:
- Barista Trainer
- Assistant Manager
- Cashier & Starbucks Barista/Coffee Clerk
Degrees
- Some College (No Degree)
- High School Diploma
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