Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

In my current work environment and my current job I have been successful in being a hardworking Barista Trainer with 3 years' experience working in fast paced restaurant settings. Proficient in health codes standards, opening and closing duties and equipment maintenance. Pursuing a new professional challenge with room for career growth. My current work

background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. I’ve worked well with everyone I’ve come across and try to provide a positive and friendly work environment with my peers. Starbucks for me has been an amazing experience with diverse baristas of so many different backgrounds and so many memorable shifts and people. All through my working careers I’ve always been a hardworking and fast paced learning employee who tries to tackle every task at hand that I can. I love to learn new things and try my best to work through every obstacle that comes up in my job. I’m easy going, flexible, versatile, and optimistic and will try to always be the best i can be in any setting.

Skills
  • Food Preparation
  • Cash Handling
  • Employee Training
  • Cleaning
  • Health and Safety Standards
  • Food Safety
  • Training Programs
  • Store Operations
  • Product Sales
  • Customer Complaint Resolution
  • Leadership experience
  • Coffee expertise
  • Sales proficiency
  • Foam art
  • Performance improvements
  • Food preparation and safety
  • Exceptional customer service
  • Beverage preparation
  • Coffee machinery
  • Soft selling
  • Sandwich preparation
  • Ordering procedures
  • Smoothie making
  • Menu memorization
  • Food running
  • Friendly and outgoing
  • Opening and closing duties
  • Hospitality service expertise
  • Adaptive and creative
  • Sales expertise
  • Performance improvement
  • New hire training
  • Excellent memory
  • Professional demeanor
  • Table setting knowledge
  • Health Codes Compliance
Work History
Barista Trainer, 02/2019 - Current
Caesars Entertainment Corporation Chester, PA,
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Taught proper procedures and strategies for success to new employees.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Upsold specialty items with beverages, increasing store sales.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Handled cash and processed payments accurately to avoid errors.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Set and achieved goals for professional development and advancement.
  • Created original artwork for specials board display daily.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Cultivated ability to recall customers' names and address each by name.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated coworkers and customers about new products.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Prioritized drink requests while managing interruptions.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Sales Associate, 02/2018 - 02/2019
Russ Darrow Group Waukesha, WI,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed, marketed and sold full range of products and support services.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Achieved perfect attendance and on-time record.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Tracked stock using company inventory management software.
  • Prepared large cash deposits with zero discrepancies.
  • Solved customer challenges by offering relevant products and services.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Sales Associate, 09/2017 - 07/2018
Russ Darrow Group Madison, WI,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed, marketed and sold full range of products and support services.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Achieved perfect attendance and on-time record.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained records related to sales, returns and inventory availability.
  • Solved customer challenges by offering relevant products and services.
Education
Highschool Graduate/ Highschool Diploma : , Expected in 06/2019
-
Nansemond River High School - Suffolk, VA
GPA:
4-year Bachelor Degree: Psychology , Expected in 05/2023
-
Tidewater Community College - Norfolk, VA
GPA:

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Resume Overview

School Attended

  • Nansemond River High School
  • Tidewater Community College

Job Titles Held:

  • Barista Trainer
  • Sales Associate
  • Sales Associate

Degrees

  • Highschool Graduate/ Highschool Diploma
  • 4-year Bachelor Degree

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