In my current work environment and my current job I have been successful in being a hardworking Barista Trainer with 3 years' experience working in fast paced restaurant settings. Proficient in health codes standards, opening and closing duties and equipment maintenance. Pursuing a new professional challenge with room for career growth. My current work
background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. I’ve worked well with everyone I’ve come across and try to provide a positive and friendly work environment with my peers. Starbucks for me has been an amazing experience with diverse baristas of so many different backgrounds and so many memorable shifts and people. All through my working careers I’ve always been a hardworking and fast paced learning employee who tries to tackle every task at hand that I can. I love to learn new things and try my best to work through every obstacle that comes up in my job. I’m easy going, flexible, versatile, and optimistic and will try to always be the best i can be in any setting.
Skills
Food Preparation
Cash Handling
Employee Training
Cleaning
Health and Safety Standards
Food Safety
Training Programs
Store Operations
Product Sales
Customer Complaint Resolution
Leadership experience
Coffee expertise
Sales proficiency
Foam art
Performance improvements
Food preparation and safety
Exceptional customer service
Beverage preparation
Coffee machinery
Soft selling
Sandwich preparation
Ordering procedures
Smoothie making
Menu memorization
Food running
Friendly and outgoing
Opening and closing duties
Hospitality service expertise
Adaptive and creative
Sales expertise
Performance improvement
New hire training
Excellent memory
Professional demeanor
Table setting knowledge
Health Codes Compliance
Work History
Barista Trainer, 02/2019 - Current Caesars Entertainment Corporation – Chester, PA,
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Customized training strategies based on individual barista knowledge, experience and strengths.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained supply levels in counter and customer areas to meet typical demands.
Taught proper procedures and strategies for success to new employees.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Upsold specialty items with beverages, increasing store sales.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Handled cash and processed payments accurately to avoid errors.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Set and achieved goals for professional development and advancement.
Created original artwork for specials board display daily.
Cleaned counters, machines, utensils and seating areas daily.
Constantly expanded personal knowledge of coffee styles and varieties.
Cultivated ability to recall customers' names and address each by name.
Engendered customer loyalty by remembering personal preferences and allergy information.
Developed and demonstrated skillful and creative latte art to engage customers.
Controlled line and crowd with quick, efficient service.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Educated coworkers and customers about new products.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Prioritized drink requests while managing interruptions.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
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