barista trainer resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly-motivated hardworking employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Effective at operating in fast-paced, demanding restaurant settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments. Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Skills
Health Codes Understanding
Training Background
Specialty Beverages Knowledge
Course Optimization
Attention to Detail
Problem-Solving
Verbal and Written Communication
Decision Making
Coaching and Development
Experience
Barista Trainer, 07/2022 to Current Caesars Entertainment Corporation – Saint Louis, MO,
Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Taught team members how to make latest drinks and correctly perform new procedures.
Greeted guests with pleasant smile and superior customer service.
Provided individualized instruction to match personal strengths, background and learning style of each employee.
Listened to customer desires and needs to recommend optimal products.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Addressed and resolved customer concerns to maintain brand loyalty.
Created complex, hand-crafted beverages based upon customer preferences.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Educated customers on beverage menu items and provided samples of daily brews.
Memorized official and off-menu coffee and tea preparations.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Cross-sold retail and bakery items to customers, boosting daily store sales.
Stage Manager's Assistant, 04/2022 to Current Ymca Metro Atlanta – Hiram, GA,
Facilitated communication across creative and technical departments.
Maintained well-being of cast and crew through equipment and stage safety procedures.
Organized files, developed spreadsheets, maintaining front desk and reception area in neat and organized fashion.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Responded to customer issues to provide immediate resolution and improve retention.
Performed regular tests on systems to keep components functional.
Worked overtime to respond to emergencies and fix unsafe conditions.
Planned, installed and maintained systems and performed repairs on malfunctioning systems.
Connected wires and cables to terminals and completed necessary paperwork for each work order.
Troubleshot electrical and mechanical defects for residential, commercial and industrial sites.
Assisted in designing and administering projects for residential and commercial clients.
Understood and followed oral and written directions.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Camp Counselor, 07/2022 to 07/2022 Stonebridge Companies – Long Island City, NY,
Established and built relationships with campers to ease fears in new environment.
Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Coordinated and led group activities for campers and counselors.
Monitored activities matched to individual and group abilities to keep campers safe.
Enforced discipline and policies to protect safety of recreational activity participants.
Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
Helped participants enjoy activities while ensuring adherence to protocol.
Enforced rules and regulations of recreational facilities to maintain discipline and safety.
Barista, 03/2021 to 07/2022 Starbucks – City, STATE,
Maintained calm demeanor during high-volume periods and special events.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Followed health, safety and sanitation guidelines to pass state inspections.
Collected payments and provided accurate change.
Addressed and resolved customer concerns to maintain brand loyalty.
Supported highest standards of conduct and service to support company reputation.
Described menu items to customers and suggested products based on stated preferences.
Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Utilized POS system to receive and process customer payments.
Described menu items to customers and suggested appealing products.
Demonstrated techniques on using multiple beverage machines with new team members.
Wrapped, labeled and dated food items for sale.
Restocked product displays based on demand and projected sales.
Recommended pastries and sandwiches to pair with customers' beverages.
Education and Training
: , Expected in 06/2023 to Lawrence High School - Fairfield, ME GPA:
Health Science Certificate: Health Science, Expected in to Kennebec Valley Community College - Fairfield, ME GPA:
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