Hardworking and reliable worker with strong background in operating cash register. Excellent customer service skills, Highly organized, proactive and punctual with team-oriented mentality.
Dedicated and enthusiastic.
Enjoy learning new things and can assimilate new ideas quickly.
Spanish - Native Language
English - Second Language
2013 to 2014
Customer Service Representative
* Cashier/Front End Clerk
* Provide friendly and efficient customer service.
* Process customer transactions.
* Report product ordering and shipping discrepancies to the department manager.
* Communicate new and on-going special programs and promotions to customers.
* Maintain knowledge of emergency plans numbers and procedures.
* Maintain cleanliness of department.
* Comply with safety procedures and report unsafe conditions to management.
Assists management in achieving store appearance and maintenance standards.
• Assists customers with problems or concerns, and contact management as appropriate regarding customers with problems or concerns.
• Complies with all established company policies and procedures.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Other duties as assigned
• Greeting and directing Guests to Rooms
• Assist Guests checking in and out
• Answering basic questions and directing customers to the appropriate resources within the Hotel
• Answering a Multiline phone system, using telephone etiquette
• Responding to complaints, service issues and other general questions or concerns
• Filling
• Mail Distribution
• Appointment Settings
• Lost and Found items
• Opening restaurant on time
• Take orders and expedite food to tables
• Arranges tables for people with special needs
• Collect payments by Cash, Credit Cards, Checks, Gift Certificates
* Balance out bank at the end of shift
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