Hardworking and reliable worker with strong background in operating cash register. Excellent customer service skills, Highly organized, proactive and punctual with team-oriented mentality.
Dedicated and enthusiastic.
Enjoy learning new things and can assimilate new ideas quickly.
Spanish - Native Language
English - Second Language
- Guest services
- Inventory control procedures
- Merchandising expertise
- Loss prevention
- Cash register operations
- Product promotions
Pinehurst, NC, 03/2013 - Current
- Greeted guests with pleasant smile and superior customer service.
- Operated cash register, collected payments and provided accurate change.
- Gave details on coffee blends and preparation descriptions to customers.
- Ordered, received and stocked supplies and retail products.
- Maintained highest standards of conduct and service to support company reputation.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Akron, OH, 03/2013 - 03/2014
2013 to 2014
Customer Service Representative
* Cashier/Front End Clerk
* Provide friendly and efficient customer service.
* Process customer transactions.
* Report product ordering and shipping discrepancies to the department manager.
* Communicate new and on-going special programs and promotions to customers.
* Maintain knowledge of emergency plans numbers and procedures.
* Maintain cleanliness of department.
* Comply with safety procedures and report unsafe conditions to management.
Keystone, CO, 11/2010 - 11/2011
Assists management in achieving store appearance and maintenance standards.
• Assists customers with problems or concerns, and contact management as appropriate regarding customers with problems or concerns.
• Complies with all established company policies and procedures.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Other duties as assigned
City, STATE, 06/2002 - 08/2009
• Greeting and directing Guests to Rooms
• Assist Guests checking in and out
• Answering basic questions and directing customers to the appropriate resources within the Hotel
• Answering a Multiline phone system, using telephone etiquette
• Responding to complaints, service issues and other general questions or concerns
• Filling
• Mail Distribution
• Appointment Settings
• Lost and Found items
• Opening restaurant on time
• Take orders and expedite food to tables
• Arranges tables for people with special needs
• Collect payments by Cash, Credit Cards, Checks, Gift Certificates
* Balance out bank at the end of shift
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School Attended
- Gimnasio San Josè
- University Antonio Nariño
Job Titles Held:
- Barista Starbucks
- Customer Service Representative
- Store Associate
- Front Desk Receptionist Hostess, Cashier, Banquet
Degrees
- High School Diploma
- Some College (No Degree)
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