Ambitious Radiological Control Technician (RCT) Student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiency and new perspectives to leadership personnel. Enthusiastically bringing a strong knowledge base in RCT field. Demonstrated success in collaboration honed through group academic projects. Flexible in working with various personality types to complete projects smoothly and on time. Motivated management/team member professional with 10-year record of success in customer service and solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees and peers to maximize productivity and optimize procedures. Decisive leader, strong team member with excellent planning and organizational skills.
Resourceful and adaptable with over 4 years of management experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution.
- Detail Oriented
- Well Organized
- Computer Literate (all operating systems)
- Situational Awareness
- Adherence to policy and procedure
- Ability to obtain security clearance
- Public Speaking
- Issue and conflict resolution
- Inventory control procedures
- Cheerful and energetic
- Project management
- Team development
- Invoice processing
- Courteous demeanor
- Dependable and reliable
Nashville, TN, 07/2019 - Current
- Train workers in every position, including food preparation, money handling and cleaning roles.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Protect customers/co-workers by ensuring cleanliness and sanitation of work areas and equipment.
- Resolve customer disputes with tact and professionalism.
- Maintain calm demeanor during high-volume periods and special events.
- Clean equipment, dispose of waste, close registers and perform other closing duties.
- Greet guests with pleasant smile and superior customer service.
Appleton, WI, 02/2018 - 07/2019
- Personally generated sales of over $1,000,000.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Executed new training initiative to improve skills and develop leaders from within.
- Facilitated customer/employee conflict resolution
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Managed day-to-day operations, including supervision and assignment delegation for 8-member team.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Gave input on how to improve training and employee productivity.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Communicated and coordinated with multiple departments to achieve top results.
Keuka Park, NY, 11/2014 - 01/2018
- Monitored staff certifications to ensure compliance with industry standards.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Ran employee development program.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Managed inventory to achieve targeted gross profit margin.
- Ordered and shelved weekly sale items for customers.
- Answered phones politely and promptly, accurately recording and confirming special orders.
- Fulfilled special order requests, including special occasion cakes and party items.
- Balanced cash tills, handled cash, processed credit card payment batches and prepared bank deposits.
City, STATE, 03/2013 - 05/2015
- Monitored equipment operation and made timely adjustments to achieve desired product quality and consistency.
- Graded final results according to government regulations, internal standards or customer specifications.
- Cleaned and sterilized all factory processing containers and areas to maintain integrity of food products and protect consumers.
- Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Removed final products, packaged in designated containers and prepared items for shipment or further processing.
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Resume Overview
School Attended
- Los Alamos High School
- Northern New Mexico College
- UNMLA
Job Titles Held:
- Barista Shift Supervisor
- Manager
- Front of House Manager
- Confectioner
Degrees
- High School Diploma
- Radiation Protection
- Some College (No Degree)
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