Results-oriented Barber/Stylist with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Meticulous attention to detail
Focused on customer satisfaction
Training and development
Management of remote employees
Conflict resolution techniques
Microsoft Office software proficiency
Recognized by peers and management for going above and beyond normal job functions.Expanded client base by 60% through direct referrals.
Increased annual revenue for 2 consecutive years.
Perfect Attendance Award in 2015.
Performed competitive analysis to make recommendations for future company growth.
Responsible for creative design for prominent barber shop.
Answered telephone calls and responded to inquiries.
Assisted in maintaining preparation and service areas in a sanitary condition.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. <="" li="">Cleaned and organized eating, service and kitchen areas. Cleaned and sterilized equipment and facilities. Cleaned and sterilized equipment and facilities. Cleaned garbage cans with water or steam. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Executed daily production lists and goals. Filled beverage and ice dispensers. Greeted each customer with friendly eye contact. Greeted each customer with friendly eye contact. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary. Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary. Kept ice bins full. Kept ice bins full. Performed all transactions in a cordial, efficient and professional manner. ="">
Barber/Stylist07/2015 to CurrentExtreme Cut & StyleCorinth, MS
As a co-owner of Extreme Cut and Style, I managed the daily operations throughout the barber shop.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Developed new hair styling techniques using creativity and knowledge of trends.
Sanitized workstations and salon equipment for safety purposes.
Trimmed and styled hair for weddings and special occasions.
Gained a solid expertise working with artificial hair.
Politely answered the phone and scheduled appointments for clients.
Pre-booked appointments to guarantee repeat business.
Supervised front end of the store and coordinated employee schedules.
Mentored new staff to enhance salon development and increase productivity.
Created repeat business by developing long-term relationships with regular customers.
Designed contemporary new styles for both genders and for all ages.
Conducted weekly salon inventory.
Kept current on hair products and their chemical composition, structure and properties.
Recommended hair styles that complimented clients' facial features and coloring.
Selected hair colors based on customer preference.
Set up workstation and treatment room with necessary products, equipment and supplies.
Educated guests on proper hair care.
Examined hair texture and condition to determine appropriate treatment.
Cook/Cashier02/2014 to 03/2015Double QuickMoorhead, MS
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Organized register supplies.
Unboxed new merchandise.
Rotated stock to maintain freshness.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Provided courteous and informative customer service in an open kitchen format.
Implemented and supported company initiatives and programs.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Prepared healthy, enjoyable breakfasts and dinners for diners.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Enforced appropriate work-flow and quality controls for food quality and temperature.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Displayed a positive and friendly attitude towards customers and fellow team members.
Laundry Aide 10/2013 to 12/2013Magnolia ManorGroves, TX
Sort, wash, dry and fold all linen throughout the nursing home.
Also, I had to fold neatly and distribute to each wings.
Cashier01/2013 to 09/2013Burger King
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Served orders to customers at windows, counters and tables.
Customer Service Representative10/2012 to 12/2012Indianola Pecan HouseIndianola, MS
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Ran reports and supplied data to fulfill customer report requirements.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Properly directed inbound calls in phone queues to improve call flow.
Receptionist06/2011 to 12/2011J C Penney SalonPort Arthur, MS
My duties were to answer the phones, make appointments for the stylist, directed calls to designated.
I also was responsible for checking customers in and out as well as selling hair supplies.
shelves and stocked as well.
Licensed Barber: Barber/StylistDecember 2015Infinity Career CollegeHolly Springs, MS, USA
Pharmacy Technician license: Pharmacy Technician2009Keplere Institute of TechnologyIndianola, Ms, USA
High School Diploma: General2005Gentry High SchoolIndianola, MS, USA