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Bar Manger/Bartender/Server/Event Coordinator Resume Example

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BAR MANGER/BARTENDER/SERVER/EVENT COORDINATOR
Summary

Sociable and skilled at operating in all environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly work area, making recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Hardworking with proven relationship-building and time management skills in fast-paced environments. Successful at handling and interacting with all people with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills
  • Business growth
  • Guest relations
  • Crisis management
  • Point of Sale (POS) system operations
  • Quality control
  • Relationship management.
  • Sales Techniques
  • Issue and conflict resolution
  • Customer service
  • Anticipating guest needs
  • Outstanding customer service
  • Health codes compliance
  • Team building
  • Employee training
  • Outgoing personality
Experience
Fox and hound | Lone Tree, COBar Manger/Bartender/Server/Event Coordinator08/2017 - 01/2020
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Reduced cost by negotiating with vendors and suppliers for better prices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Recruited and hired qualified candidates to fill open positions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled over thousands in funds each day in fast-paced environment.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Increased customer base and market share by promoting product through diverse channels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Executed strategies to foster better customer service and promote positive and engaging environment for all.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Monitored daily checklists and side worksheets to keep all staff members on task.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Multitasks to meet customer, business operations and server needs with minimal errors or delays.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Mellow Mushroom | Centennial, COServer/Bartender Shift Manager11/2011 - 08/2017
  • Supervised cleanliness of guest service areas before, during and after service.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and multitasking .
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Provided exceptional service to multiple customers per day in fast pace establishment.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Processed customers' payments and provided receipts.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Rearranged tables and chairs, located or rolled extra silverware and to prepare for large groups.
  • Greeted newly seated guests quickly and efficiently.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Jim N Nicks Bar-B-Q | Aurora, COBartender/Server/Server Trainer04/2006 - 08/2013
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education and Training
Drake University | Des Moines, IAPsychology
Lincoln Southeast High School | Lincoln, NEHigh School Diploma06/1997
Certifications
  • Responsible Beverage Certification
Awards

In 2016 won the Curo Award, which is for the dedication and commitment to students with special needs.

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Resume Overview

Companies Worked For:

  • Fox and hound
  • Mellow Mushroom
  • Jim N Nicks Bar-B-Q

School Attended

  • Drake University
  • Lincoln Southeast High School

Job Titles Held:

  • Bar Manger/Bartender/Server/Event Coordinator
  • Server/Bartender Shift Manager
  • Bartender/Server/Server Trainer

Degrees

  • Psychology
    High School Diploma

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