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bankruptcy supervisor resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. As a focused Supervisor that brings a strong background in policy and procedure development, implementation and enforcement. Quality-driven leader leveraging exceptional employee training and development capabilities. Brings 11 years of comprehensive experience supporting business leadership. Dedicated Supervisor possessing excellent issue and conflict resolution abilities. Offers 11 years of experience leading talented teams. Knowledgeable in inventory control and process improvement.

Skills
  • Experience in Leadership
  • Quantitative Skills
  • Processes and Procedures
  • Data Management
  • Team Management
  • Organizational Skills
  • Conflict Resolution
  • Critical Thinking
  • Problem Resolution
Education and Training
University of California La Jolla, CA, Expected in 01/2008 BA : Political Science - GPA :
El Cajon Valley High School El Cajon, CA Expected in 06/2003 High School Diploma : - GPA :
Experience
Freedom Mortgage - Bankruptcy Supervisor
Fort Mill, SC, 09/2015 - Current
  • Carries out supervisor responsibilities in accordance with the organization’s policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems
  • Develop Team Leads to begin and continue to strengthen their soft-skills related to Problem-Solving, Communication, Leadership, Collaboration, Influence, Judgement and Job-Specific Skills
  • Ensure Policy and Procedures/Job Aids & Desk Guides are up to date and accurate
  • Own response(s) to Quality Control audit findings and implementing controls to prevent future findings from recurring
  • Partner with peers to resolve gaps in interrelated processes
  • Ensure associates receive proper training to effectively and efficiently perform their job duties
  • Responsible for conducting interviews and providing recommendations to hire to Sr. Department leaders
  • Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate
  • Handle escalated bankruptcy cases and work with attorney firms on litigated matters
  • Escalate all recommendations to Sr. Leaders within Bankruptcy department if warranted
  • Conduct regular team meetings and huddles to maintain communication across the bankruptcy department
  • Provide Agenda prior to meeting and distribute a high level summary of topics discussed during the huddle
  • Recommend individual Goals/Targets to Sr. Leadership
  • Identify process gaps within the bankruptcy processes and identify and implement solutions
  • At minimal escalate items of concern to Sr. Leaders to determine if warrants additional resources or expands to a project initiative
  • Function as the subject matter expert when responding to internal and external audits with investors
  • Signing authority to sign bankruptcy documents on behalf of the company
  • Performs other duties and special projects as assigned
Financial Partners Credit Union - Bankruptcy Senior Coordinator
Downey, CA, 10/2013 - 09/2015
  • Audit and reconcile payment history and calculations on bankruptcy files and ensure data entered in Client and Company system is correct
  • Developed and maintained relationships with attorneys, trustees, debtor's attorneys and company in-house legal counsel
  • Responded to written and verbal inquiries
  • Ensured corporate compliance with all applicable agencies
  • Researched and validated bankruptcy notifications, created supporting documentation for proof of claims and motions for relief to be filed with courts, and reviewed for closing requirements
  • Maintained accurate and up-to-date accounting ledgers, reviewed loan payment histories and fees for accuracy
  • Knowledgeable about the systems Black Knight, MSP, Pacer, NDC
  • Conduct extensive customer interaction via inbound and outbound calls
  • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
JP Morgan Chase - Bankruptcy Specialist
City, STATE, 06/2011 - 10/2013
  • Filed documentation on time with bankruptcy courts to avoid delays.
  • Worked closely with bankruptcy attorneys to review documents and made all required corrections.
  • Implemented appropriate controls to mitigate risks from bankruptcy actions.
  • Responded to written and verbal inquiries
  • Ensured corporate compliance with all applicable agencies
  • Researched and validated bankruptcy notifications, created supporting documentation for proof of claims and motions for relief to be filed with courts, financialewed for closing requirements
  • Maintained accurate and up-to-date accounting ledgers, reviewed loan payment histories and fees for accuracy
  • Knowledgeable about the systems LPS, MSP, NDC, and Pacer

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Resume Overview

School Attended

  • University of California
  • El Cajon Valley High School

Job Titles Held:

  • Bankruptcy Supervisor
  • Bankruptcy Senior Coordinator
  • Bankruptcy Specialist

Degrees

  • BA
  • High School Diploma

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