bankruptcy specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Highlights
Working knowledge of Microsoft word, Excel, PowerPoint, and Windows.
Bilingual in English and Spanish.
Accomplishments
Consistently achieved 100% in monthly and yearly evaluations.
Experience
Bankruptcy Specialist, 04/2012 to Current Bok Financial Corp. – Oklahoma City, OK,
Responsible for servicing accounts where the customer has filed bankruptcy to determine the appropriate actions concerning HSBC Mortgage Services lien.
Make sound business decisions based on bankruptcy law, property valuation and customer intent to prevent financial loss to the company.
Prepare appropriate forms and ensure complete documentation and compliance within established guidelines; notify appropriate Manager of unique situations.
Manage timelines involved with Chapter 7 and Chapter 13 accounts, including motions for relief, dismissals, discharges and commencement of foreclosure.
Complete inbound and outbound attorney contact and customer contact where allowed to solicit and negotiate reaffirmation agreements in Chapter 7 bankruptcies.
Obtain financial statements and make recommendations for account modifications to ensure the ability of customer to maintain their mortgage accounts.
Complete account analysis and make recommendations for charge-off, including review of lien position, fraud review and appraisal analysis based on HSBC Mortgage Services policy and guidelines.
Loss Mitigation Specialist, 04/2007 to 04/2012 Community Trust Bancorp, Inc. – Pineville, KY,
Analyzed assigned Real Estate accounts to ascertain and initiate appropriate action.
Phone collections, which include negotiating modifications, hardships, short sales, and deeds in lieu of initiating foreclosure actions.
Complete stipulation agreements as required.
Unit Manager Personal Internet Banking, 10/2004 to 03/2007 Pfizer – Pleasant Prairie, WI,
Managed personnel within the Personal Internet Banking unit.
Compiled and analyzed data related to Internet Banking unit activities and maintain appropriate staffing levels to ensure objectives and standards are met; identify problem areas requiring corrective action and provided management with appropriate information.
Evaluated customer service representative performance and provide coaching and direction to CSR to ensure all efforts have been exhausted to assist customer with technical issues or problems.
Helped Customer Service Specialist to respond to and resolve most complex sales and/or service inquiries and problems on multiple product lines that may include HSBC website and INTERNET Banking, received via telephone, mail, and/or e-mail, according to established procedures and standards and service quality focus.
Helped Customer Service Specialist to seek opportunities to proactively attract, retain and expand customer relationships as appropriate.
Assessed existing and potential customer needs utilizing product recommendations, features, benefits, business referrals and cross-selling techniques.
Analyzed and reconstructed account activity required to fully service the customer.
Technical Specialist, 04/2001 to 10/2004 Bridgeline Digital, Inc. – Woodbury, NY,
Provided a more complex technical consultation to internal and external customers in the use and applicability of technical solutions related to Global Payments Cash Management systems, including.
Defined client technical requirements and plan all aspects of the technical implementation with Business Implementation team and customer, including hardware/software installation, user training and procedures development.
Complete technical presentations to prospective customers as requested.
Worked with operational and technical areas to coordinate technical implementations and ensure user requirements are properly defined.
Assist with related responses for Requests for Information/Proposals.
Managed various stages of the implementation process including definition of technical requirements (scope), end-to-end file and connectivity testing, and production implementation.
Provided technical support to investigate and resolve reported customer problems of a complex nature, including those reported from the Direct Bank Help Desk.
Monitored and reported system performance against agreed service level standards.
Participate in periodic client visits and/or conference calls to discuss system performance.
Customer Implementation Service Coordinator, 08/2000 to 03/2001 Capital Vacations – Duck, NC,
Managed and coordinated large-scale customer implementation projects.
Successfully coordinated new contract between ICC and foreign Value Added Network.
Provided liaison functions between corporate clients, VAN's (Value Added Networks) and any other business partners.
Coordinated education for clients and trading partners.
Customer demos as part of our efforts to reach prospective clients.
Investigated and resolved system generated alerts regarding the sending and receiving of X12 documents.
Technical Support Associate, 08/1998 to 06/2000 M & T Bank – City, STATE,
Efficiently and effectively assisted and resolved specific client issues in regards to banking products and computer related banking services.
Analyzed and determined client needs for possible cross-sell and up-sell opportunities.
Investigated and resolved system problems and issues relating to electronic payments.
Customer Service Representative, 08/1991 to 07/1998 M & T Bank – City, STATE,
Analyzed customer needs, and initiated appropriate action items to fulfill their needs.
Identified sales opportunities and referred them to our sales department for further service.
Direct support for all pertinent departments (sales, branches, and customer relations).
Participated in board meetings and made recommendations on system changes and departmental changes to achieve client goals.
Interfaced with other banking institutions to resolve customer issues.
Diplomatically dealt with delicate legal matters relating to customer's grievances with bank's policies and procedures.
Education
Bachelor of Arts: Communications and Spanish Secondary Education, Expected in December 1988 to Buffalo State College - Buffalo, NY GPA:
3.5 GPA
Languages
Fluent in English and Spanish
Ability to read, write and speak in both English and Spanish
Skills
Coaching, software installation, consultation, dealing with corporate clients, training and development, creating forms, legal terminology, conducting meetings, negotiating, personnel, policies, presentations, selling, managing staff, technical support, creating training material
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