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Bankruptcy Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
I am an intelligent and efficient professional with tested experience in a variety of mortgage and collections settings, and the leadership skills necessary to handle higher level responsibilities. Highly organized and attentive to detail with strong retention skills. Proficient in all areas of office setting and human interaction. Skilled communicator, persuasive and adaptable. Self-motivated with high energy, initiative, and focus. Keen insight into the needs and views of others - able to listen and identify issues or problem areas and form innovative solutions. Professional, personable, and articulate in presentation.
Core Qualifications
  • Computer proficient Results-oriented
  • Client-focused
  • Excel in [Organization & Customer Service Skills
  • Proficiency in managing accounts
  • Follow ups with high conversion rate
  • Quick Learner


 
  • Microsoft Office
  • Computer proficient
  • File/records maintenance
  • Reports generation and analysis
  • Financial records and processing
  • Contract negotiation/review/drafting
Experience
11/2013 to Present Bankruptcy Specialist Bok Financial Corp. | Overland Park, KS,
  • Reviewed files for accuracy Completed daily queue of 75+ accounts Liaison between bankruptcy client and Chase Bank Maintained Loan Deficiency (60+ days) Daily updates with Management Accounts consist of Bankruptcy Reaffirmations, Discharged/Dismissed Bankruptcies(Chapter 7&13) Direct Payments and Automatic Stay Accounts Certified in Fair Debt Collections Practices Act to ensure quality customer satisfaction on every call.
05/2013 to 10/2013 Quality Control Specialist Collections Agent Internet Brands, Inc. | Columbus, OH,
  • Reviewed HOA/Utility files for accuracy Completed daily queue of 100+ accounts Daily updates with Management Quality check vendor list daily (6,000+ accounts) Home Retention.
03/2010 to 01/2011 Home Retention Collections Agent Bank Of America | City, STATE,
  • Worked daily on various delinquent accounts ranging from 60+ plus due to even 48 months past due foreclosure status accounts Reviewed financials, updated expenses, also the customers debts on accounts to determine best work out solutions for the homeowners which included: repayment plans, In house Modifications, Special forbearance plans, short sales or deed in lieu's, Order reinstatement figures, also request zero coupons Provided excellent customer service on every call to provide customer satisfaction Certified in Fair Debt Collections Practices Act to ensure quality customer satisfaction on every call.
  • Completed all training courses required (completed 6 month training course) Certificate of training Completion (HRD training) Familiar with LPS, Fidelity, Msp, Fidelity, Lamp, AS400, Speed Pay, MPP (Mortgage pay by phone) Certificate of excellence awarded by Michael Guthrie (Vice president) also by Carlos Marquina (manager) Impacted 1 - 5 million dollars in unpaid principal balance collected each day (required to collect $625,000)
03/2009 to 2010 Home Retention Mortgage Collector American Home Mortgage Servicing | City, STATE,
  • Worked daily on various delinquent accounts ranging from 60+ plus due to even foreclosure status accounts Reviewed financials on accounts to determine best work out solutions for the Homeowners which included: repayment plans, modifications, short sales or deed in lieu's Provided excellent customer service on every call to provide customer satisfaction Certified in Fair Debt Collections Practices Act, to ensure quality on every call.
08/2007 to 04/2008 Collections Agent (Lease Dept) Hyundai Motor Finance Company | City, STATE,
  • Required to make 150 calls per day total (150+ per day O/B calls) Contact customers about on delinquent accounts Arrange payment plan options for customers Highest promise to pay ratio kept (currently have all performance reports) In charge of highest roll with 300+ accounts Highest Collector with most money collected for Lease Dept.
  • Trained New Employees.
09/2006 to 08/2007 Customer Service/Loan Officer Wall Street Mortgage Group | City, STATE,
  • Telemarketing / Promoted to Loan officer Averaged 6 transfers per day (old leads) Top telemarketer with most successful transfers, turned into funded loans Filed 8 loans (funded 6), before the market decrease All customers were completely satisfied/ received special bonuses from owner.
02/2006 to 06/2006 Sales Representative Chrysler Jeep | City, STATE,
  • Sold 9-13 cars per month.
  • Great customer service feed back.
  • Reached required goals every month.
  • First choice by manager to speak with new customers.
11/2004 to 12/2005 Lot Attendant/Cashier Sales Representative Lincoln Mercury Mazda | City, STATE,
  • Started out as Lot Attendant/Cashier, was then promoted to sales Representative Responsible for all trade- in vehicles Cashier for service/repairs Documenting vehicles and storing all trade-ins, for computer system Customer Service Rep for unsatisfied customers Professional strengths include: Home Loan/Collection Knowledge.
Education
Expected in 2013 GED | General Education Coast High School, Huntington Beach, CA GPA:
Expected in Associate of Arts | Business Administration Orange Coast College, Costa Mesa, CA GPA:
Certifications
FDCPA Certified by ACA International (12/03/2013 - 12/03/2016)
Licensed Debt Collector by STATE OF MINNESOTA Department of Commerce
License Number 40387189 (6/02/2015 - 6/30/2016)
Skills
Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, Cashier, Community Relations, Client Relations, Customer Satisfaction, Decision Making, Documentation, Financials, Presentations, Problem Solving, Program Management, Quality, Repairs, Sales, Telemarketing, Problem Solving, Bankruptcies (7&13) Program Management, Community Relations, Flexible, Assertive, Adaptable Presentations, Training, Documentation, Writing, Customer Needs Assessment, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Marketing, Reporting, Statement Billings
Additional Information

Current Volunteer:

  • http://www.redcrossblood.org/hosting-blood-drive?gclid=CjwKEAjwwN-rBRD-oMzT6aO_wGwSJABwEIkJcCVmtB53_iuxMdhsOX3OgO_IjPhMRZ8SLzZSGTDlbxoCIXjw_wcB


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Resume Overview

School Attended
  • Coast High School
  • Orange Coast College
Job Titles Held:
  • Bankruptcy Specialist
  • Quality Control Specialist Collections Agent
  • Home Retention Collections Agent
  • Home Retention Mortgage Collector
  • Collections Agent (Lease Dept)
  • Customer Service/Loan Officer
  • Sales Representative
  • Lot Attendant/Cashier Sales Representative
Degrees
  • GED
  • Associate of Arts