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bankruptcy specialist resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Multitasking Bankruptcy Specialist with eye on deadlines and commitment to building professional relationships with attorneys, bankruptcy court personnel and trustees. Highly respectful employee with guaranteeing data integrity and confidentiality while handling customer calls with patience. Remaining composed in all types of difficult situations.

Skills
  • Delinquent Account Notification
  • Report Writing
  • Automated Account Review
  • Correspondence Sorting and Filing
  • Attention to Detail
  • Skip Tracing
  • Payment Scheduling
  • Problem Investigation
  • Customer Locating
  • Negotiation and Resolution
  • Payment Processing
  • FDCPA Compliance
Work History
12/2020 to 06/2021 Bankruptcy Specialist Financial Partners Credit Union | Downey, CA,
  • Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
  • Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
  • Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
  • Answered telephone calls and email messages within one-hour period.
  • Researched bankruptcy loan files to confirm federal guideline compliance.
  • Communicated pertinent information to clients via phone, email and mail.
  • Reviewed case files and reported case progress to clients.
  • Contacted clients to schedule appointments and discuss progress of cases.
02/2017 to 11/2020 Collections 30-Day Specialist Turn5 Inc | Overland Park, KS,
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Achieved performance goals on consistent basis.
  • Handled over 200 outbound and inbound calls daily with goal of collecting owed debt.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Trained new team members on scripts, company services and collection strategies.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
07/2015 to 02/2017 Customer Service Representative Maverik | Nampa, ID,
  • Responded to customer comments and questions via LiveChat during shifts.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Answered over 200 calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
05/2014 to 06/2015 Cashier Big Lots | City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Expected in to to No Degree | LVN Pierce College, Woodland Hills, CA, GPA:
Expected in 06/2012 to to High School Diploma | Sherman Oaks Center For Enriched Studies , Tarzana, GPA:
Languages
Spanish:
Negotiated:
English:
Negotiated:

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Resume Overview

School Attended

  • Pierce College
  • Sherman Oaks Center For Enriched Studies

Job Titles Held:

  • Bankruptcy Specialist
  • Collections 30-Day Specialist
  • Customer Service Representative
  • Cashier

Degrees

  • No Degree
  • High School Diploma

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