Bankruptcy Processor Resume Example
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BANKRUPTCY PROCESSOR
Professional Summary
To find a full-time position with a company that will be challenging, rewarding and will allow me to become
a part of their team. My goal is to utilize my customer service, bilingual, and banking/finance experience to
become an asset to my employer and further my future career with them
Skills
Clerical (10+ years) Time Management Bilingual (Spanish) Type 35 Wpm Excessive Data Entry Excellent Training Skills and Management Skills | Customer Service Skills Multi-Tasking Abilities Microsoft Office, word, excel and other systems Complex Problem Solving Judgment and Decision Making |
Work History
Bankruptcy Processor, 08/2010 to 12/2014
Truist Financial Corporation – Forest , VA
Truist Financial Corporation – Forest , VA
- Received record of all bankruptcy notification, proof of claims, reaffirmation agreements, and prepare motion for relief
- Maintains all account payables/receivables for pre and post payment file, balance out BK ledger and verify if trustee payment received
- Interact with BK attorney/trustee to reviewed invoice for proper documentation and reaffirmation to resume collection, or lift of stay to resume repossession
- Research on escalated/complex issues such as bank reconciliation, plan objection, claim objection
- Work closely with the BK litigation and Foreclosure and Loss mitigation teams to ensure proper treatment of our BK account case
- View court documents using Aacer systems, AS400, Trustee site and other outside system as well as internal system
- Train new employees on the bankruptcy process and general daily functions.
Customer Account Executive, 08/2007 to 03/2009
Avepoint – Chicago , IL
Avepoint – Chicago , IL
- Handle high volume of customer inquiries for 15 state
- Educate customers on coverage, current policy status, payment history, policy changes and liability coverage
- Process electronic payments and set up customers on auto pay
- Add new drivers to policy and well remove additional drivers
- Run motor vehicles reports
- Reinstatements of cancelations of current policy
- Cross sell in rental and home owner insurance.
Team Lead/Default Specialist/Customer Care Specialist II, 04/2001 to 03/2007
Washington Mutual Bank – City , STATE
Washington Mutual Bank – City , STATE
- Handle large loan portfolios
- Determine if loan should go to foreclosure sale
- Prepare bidding instruction figure for attorney's
- Review loan appraisal
- Create distribution of daily sale reports
- Call center experience in collection
- Processing conventional and sub-prime loans
- Check credit reports and value of collateral to recommend the most appropriate alternative to customer and recommendation to management
- Prepare payoff figures
- Heavy-inbound call volume for mortgage customers
- Resolves product or service problems by clarifying the customer's complaint
- Expediting correction or adjustment on account making payment arrangement, processing check, removing fee, and accepting payment over the phone
- Multitask in a variety home loan functions, managing team over flow
- Handle team escalated calls
- Explained escrow account
- Processes bank wires.
Education
High School Diploma: 1996
San Fernando High School - City, State
San Fernando High School - City, State
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Resume Overview
School Attended
- San Fernando High School
Job Titles Held:
- Bankruptcy Processor
- Customer Account Executive
- Team Lead/Default Specialist/Customer Care Specialist II
Degrees
- High School Diploma : 1996
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