Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
To find a full-time position with a company that will be challenging, rewarding and will allow me to become a part of their team. My goal is to utilize my customer service, bilingual, and banking/finance experience to become an asset to my employer and further my future career with them

Clerical (10+ years)

Time Management

Bilingual (Spanish)

Type 35 Wpm

 Excessive Data Entry

Excellent Training Skills and Management Skills

Customer Service Skills

Multi-Tasking Abilities

Microsoft Office, word, excel and other systems

Complex Problem Solving

Judgment and Decision Making

Work History
07/2010 to 11/2014 Bankruptcy Processor Truist Financial Corporation | Forest, VA,
  • Received record of all bankruptcy notification, proof of claims, reaffirmation agreements, and prepare motion for relief
  • Maintains all account payables/receivables for pre and post payment file, balance out BK ledger and verify if trustee payment received
  • Interact with BK attorney/trustee to reviewed invoice for proper documentation and reaffirmation to resume collection, or lift of stay to resume repossession
  • Research on escalated/complex issues such as bank reconciliation, plan objection, claim objection
  • Work closely with the BK litigation and Foreclosure and Loss mitigation teams to ensure proper treatment of our BK account case
  • View court documents using Aacer systems, AS400, Trustee site and other outside system as well as internal system
  • Train new employees on the bankruptcy process and general daily functions.
07/2007 to 02/2009 Customer Account Executive Avepoint | Chicago, IL,
  • Handle high volume of customer inquiries for 15 state
  • Educate customers on coverage, current policy status, payment history, policy changes and liability coverage
  • Process electronic payments and set up customers on auto pay
  • Add new drivers to policy and well remove additional drivers
  • Run motor vehicles reports
  • Reinstatements of cancelations of current policy
  • Cross sell in rental and home owner insurance.
03/2001 to 02/2007 Team Lead/Default Specialist/Customer Care Specialist II Washington Mutual Bank | City, STATE,
  • Handle large loan portfolios
  • Determine if loan should go to foreclosure sale
  • Prepare bidding instruction figure for attorney's
  • Review loan appraisal
  • Create distribution of daily sale reports
  • Call center experience in collection
  • Processing conventional and sub-prime loans
  • Check credit reports and value of collateral to recommend the most appropriate alternative to customer and recommendation to management
  • Prepare payoff figures
  • Heavy-inbound call volume for mortgage customers
  • Resolves product or service problems by clarifying the customer's complaint
  • Expediting correction or adjustment on account making payment arrangement, processing check, removing fee, and accepting payment over the phone
  • Multitask in a variety home loan functions, managing team over flow
  • Handle team escalated calls
  • Explained escrow account
  • Processes bank wires.
Expected in 1996 High School Diploma | San Fernando High School, San Fernando, CA GPA:

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Resume Overview

School Attended

  • San Fernando High School

Job Titles Held:

  • Bankruptcy Processor
  • Customer Account Executive
  • Team Lead/Default Specialist/Customer Care Specialist II


  • High School Diploma

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