Bankruptcy Processor Resume Example Bank Of America

BANKRUPTCY PROCESSOR

Professional Summary

To find a full-time position with a company that will be challenging, rewarding and will allow me to become a part of their team. My goal is to utilize my customer service, bilingual, and banking/finance experience to become an asset to my employer and further my future career with them

Skills

Clerical (10+ years)

Time Management

Bilingual (Spanish)

Type 35 Wpm

Excessive Data Entry

Excellent Training Skills and Management Skills

Customer Service Skills

Multi-Tasking Abilities

Microsoft Office, word, excel and other systems

Complex Problem Solving

Judgment and Decision Making

Work History

Bankruptcy Processor, 08/2010 to 12/2014
Bank of America – Simi Valley, CA

Received record of all bankruptcy notification, proof of claims, reaffirmation agreements, and prepare motion for relief
Maintains all account payables/receivables for pre and post payment file, balance out BK ledger and verify if trustee payment received
Interact with BK attorney/trustee to reviewed invoice for proper documentation and reaffirmation to resume collection, or lift of stay to resume repossession
Research on escalated/complex issues such as bank reconciliation, plan objection, claim objection
Work closely with the BK litigation and Foreclosure and Loss mitigation teams to ensure proper treatment of our BK account case
View court documents using Aacer systems, AS400, Trustee site and other outside system as well as internal system
Train new employees on the bankruptcy process and general daily functions.

Customer Account Executive, 08/2007 to 03/2009
21st Century Insurance – Woodland Hills, CA

Handle high volume of customer inquiries for 15 state
Educate customers on coverage, current policy status, payment history, policy changes and liability coverage
Process electronic payments and set up customers on auto pay
Add new drivers to policy and well remove additional drivers
Run motor vehicles reports
Reinstatements of cancelations of current policy
Cross sell in rental and home owner insurance.

Team Lead/Default Specialist/Customer Care Specialist II, 04/2001 to 03/2007
Washington Mutual Bank – Northridge, CA

Handle large loan portfolios
Determine if loan should go to foreclosure sale
Prepare bidding instruction figure for attorney's
Review loan appraisal
Create distribution of daily sale reports
Call center experience in collection
Processing conventional and sub-prime loans
Check credit reports and value of collateral to recommend the most appropriate alternative to customer and recommendation to management
Prepare payoff figures
Heavy-inbound call volume for mortgage customers
Resolves product or service problems by clarifying the customer's complaint
Expediting correction or adjustment on account making payment arrangement, processing check, removing fee, and accepting payment over the phone
Multitask in a variety home loan functions, managing team over flow
Handle team escalated calls
Explained escrow account
Processes bank wires.

Education

High School Diploma: 1996
San Fernando High School - San Fernando, CA

Resume Overview

Companies Worked For:

Bank of America
21st Century Insurance
Washington Mutual Bank

School Attended

San Fernando High School

Job Titles Held:

Bankruptcy Processor
Customer Account Executive
Team Lead/Default Specialist/Customer Care Specialist II

Degrees

High School Diploma : 1996

Bankruptcy Processor Resume Example

Resume Score: 80%

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