Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
To find a full-time position with a company that will be challenging, rewarding and will allow me to become
a part of their team. My goal is to utilize my customer service, bilingual, and banking/finance experience to
become an asset to my employer and further my future career with them
Skills
Clerical (10+ years)
Time Management
Bilingual (Spanish)
Type 35 Wpm
 Excessive Data Entry
Excellent Training Skills and Management Skills
Customer Service Skills
Multi-Tasking Abilities
Microsoft Office, word, excel and other systems
Complex Problem Solving
Judgment and Decision Making
Work History
07/2010 to 11/2014Bankruptcy ProcessorTruist Financial Corporation | Forest, VA,
Received record of all bankruptcy notification, proof of claims, reaffirmation agreements, and prepare motion for relief
Maintains all account payables/receivables for pre and post payment file, balance out BK ledger and verify if trustee payment received
Interact with BK attorney/trustee to reviewed invoice for proper documentation and reaffirmation to resume collection, or lift of stay to resume repossession
Research on escalated/complex issues such as bank reconciliation, plan objection, claim objection
Work closely with the BK litigation and Foreclosure and Loss mitigation teams to ensure proper treatment of our BK account case
View court documents using Aacer systems, AS400, Trustee site and other outside system as well as internal system
Train new employees on the bankruptcy process and general daily functions.
07/2007 to 02/2009Customer Account ExecutiveAvepoint | Chicago, IL,
Handle high volume of customer inquiries for 15 state
Educate customers on coverage, current policy status, payment history, policy changes and liability coverage
Process electronic payments and set up customers on auto pay
Add new drivers to policy and well remove additional drivers
Run motor vehicles reports
Reinstatements of cancelations of current policy
Cross sell in rental and home owner insurance.
03/2001 to 02/2007Team Lead/Default Specialist/Customer Care Specialist IIWashington Mutual Bank | City, STATE,
Handle large loan portfolios
Determine if loan should go to foreclosure sale
Prepare bidding instruction figure for attorney's
Review loan appraisal
Create distribution of daily sale reports
Call center experience in collection
Processing conventional and sub-prime loans
Check credit reports and value of collateral to recommend the most appropriate alternative to customer and recommendation to management
Prepare payoff figures
Heavy-inbound call volume for mortgage customers
Resolves product or service problems by clarifying the customer's complaint
Expediting correction or adjustment on account making payment arrangement, processing check, removing fee, and accepting payment over the phone
Multitask in a variety home loan functions, managing team over flow
Handle team escalated calls
Explained escrow account
Processes bank wires.
Education
Expected in 1996High School Diploma | San Fernando High School, San Fernando, CAGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
San Fernando High School
Job Titles Held:
Bankruptcy Processor
Customer Account Executive
Team Lead/Default Specialist/Customer Care Specialist II