Banking Specialist who achieves and exceeds targets and goals by delivering legendary customer service that builds long term relationships with customers. Possesses impeccable written and verbal communication skills and excellent interpersonal
Associate of Arts: Business Management Rutgers University - Camden, NJ
Associate of Arts: Business Administration Camden County College - Camden, NJ
11/2016 to Current
Banking SpecialistTD Bank – Mount Laurel, NJ
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Display positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the customer
Take ownership of customer concerns and resolve customer issues at first point of contact
Accomplish sales goals by offering personalized advice
Utilize appropriate discretion and negotiation tactics when addressing fee disputes
10/2015 to 11/2016
ServerYardHouse – Moorestown, NJ
Skillfully promoted items on beverage lists and restaurant specials.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Consistently provided professional, friendly and engaging service.
Partnered with team members to serve food and beverages
that exceed guests' expectations
Provided friendly and attentive service that makes guests
feel well taken care of and builds their intent to return.
Served alcoholic beverages in accordance with company
standards and state alcohol service requirements
03/2013 to 11/2015
Server/HostessZinburger – Cherry Hill, NJ
guest service by greeting guests and seating all as promptly as possible
greeted guests in a warm, hospitable manner and arranged seating in the most
that all available tables are clean and properly prepared
professional, sincere hospitality towards all guests at all time.
a calm demeanor during periods of high volume or unusual events to keep store
operating to standard and to set a positive example
monitored the operation of the stores and assisted the manager in identifying
and solving present and potential guest problems
Bloomberg Market Concepts Certified
Recognized as one of the top banking specialists for Quarter 2 in 2017