Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. I am a strong minded individual who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
High customer service standards
Conflict resolution proficiency
Strong problem solving ability
Banking and financial services background
Cash handling accuracy
Store planning and design
Strong communication skills
Banking specialist 05/2016 to CurrentTD BankGreenville , SCI currently work in high call volume contact center where is take phone calls from customers and assist them with all of their banking necessities or issues. I maintain all of my metrics that have to be met such ass calls per hour and customer commitment time.
Visual Associate11/2015 to 04/2016Forever 21Greenville, SCMy main duty while I worked at Forever 21 was to maintain the overall look of the store. I worked with a team to put out new product. I was cross trained to be cashier, sales floor support, stockroom and also fitting room.
Distribution Associate04/2013 to 10/2015GraingerFountain Inn, SCGrainger was a warehouse position where i was cross trained in four areas. My responsibilities involved picking customer orders at a fast pace while maintaining accuracy/quality, putting away product while inspecting for damages, receive products from loading docks (scanning the product into the system), and packing the shipments into the appropriate box with the correct label for mailing.
Sales Associate08/2011 to 04/2013Marshalls HomegoodsGreenville, SCI assisted customers on the sales floor with finding merchandise. I was cross trained to be cashier, fitting room associate, stockroom associate as well as visual associate. I traveled to other stores and did visual work for appearance. I was also trained for a manager position.
Education and Training
High School Diploma2010J L Mann High SchoolGreenville, SC, United States