Highly enthusiastic customer service professional with 7 years of client interface experience. Dedicated Customer
Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills, Customer service expert, Active listening skills, Adaptive team player, Courteous demeanor, also seasoned in conflict resolution with an energetic work attitude.
Creative problem solver
Types 45 wpm
Excellent communication skills
Exceptional customer service
Consistently achieved a 100% teller balancing average, as well as
balanced daily cash drawers and vaults totaling an average of $900,000.
Banking Relationship SpecialistJul 2005 to Sep 2011 Farmers and Merchants Bank － Long Beach, CA
Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service Customer Service Inbound Call Center Transfer calls to appropriate department when necessary Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Opened and closed personal and business checking, saving, and cd accounts, processed safe deposit box transactions, created cashier checks, entered customer data into chex systems, processed fed ex shipments, filing, answering phones, sending faxes, responsible for making executive decisions regarding new customer relationships.
Completed daily incoming and outgoing banking reports.
Merchant TellerDec 2004 to Jul 2005 Farmers and Merchants Bank － Long Beach, CA
Processed large deposits for merchant customers, assisted with incoming and outgoing courier transactions,.
Responsible for balancing accurately on a daily basis.
Assisted Operations Manager with teller line, answered phones, filing, and all other duties associated with the position of a Merchant Teller.
TellerJun 2004 to Dec 2004 Farmers and Merchants Bank － Long Beach, CA
Cashed checks for new and existing customers, processed incoming daily reports, completed mail deposits in dual control.
Processed cashiers checks and money orders, processed credit card payments, and all other responsibilities associated with the position of a Teller.
Associate of Science, Inter Social Behavioral Sciences2016Los Angeles Southwest College － Los Angeles, CA, United States
Received certificate in Fingerprinting.
In and outbound call center, Excellent customer service assistance, Fax, Filing, Answering phones, Type 50 wpm, Microsoft word and excel.