banking manager ii resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Strategic, highly analytical, and Performance-driven Senior Manager with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

  • Staff Management & Leadership
  • Personnel Management
  • Business Development Expertise
  • Organizational Leadership
  • Revenue Management
  • Data Management
  • Strategic Planning
  • Performance Evaluation
  • Research & evaluation
  • Conflict Resolution
  • Time Management
  • PeopleSoft Expert
  • Risk Assessment
  • Internal Controls
  • Compliance Monitoring
  • Internal Audit Administration
  • Compliance Management
  • Innovative Thinking
  • Financial Management
  • Business Controls
  • Policies And Procedure Development
  • People Management
  • Evaluation
  • Risk Management
  • Contract Management
Work History
Banking Manager II, 01/2018 to Current
A Helping Hand HomecareGlendale, CA,
  • Establishes and manage goals for DCSS Banking Unit that will enhance and support statewide performance within DCSS Program.
  • Expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Manage financial statistics and other accounting data to develop fiscal impact projections.
  • Represents financial interests of DCSS for State in accounting-related interactions/negotiations with other parties, such as vendors and external stakeholders.
  • Manage and file Site Visits reports quarterly to ensure proper Internal Control were maintained in all of assigned Local Offices.
  • Inform Executive Leadership Team of current activities and progress with investigations.
  • Consistently maintained 100% disbursement rate for over 3years
  • Recommends and implements policies and procedures.
  • Directs subordinate managers and staff.
  • Provides some direction and influence on agency policy.
  • Ensure leadership across multiple units, department, and/or regions.
  • Communicates administrative priorities around data warehouse, position reconciliation, and support of enterprise-level trainings and initiatives.
  • Performs other professional responsibilities as assigned.
Client Care Manager, 12/2013 to 12/2017
Georgia Department Of Behavioral Health And Developmental DisabilitiesCity, STATE,
  • Redesign and modify policies and programs for productive Effectiveness and Efficiency.
  • Supervise day to day operation of Outpatient Clinic, including Revenue management, quality assurance, billing, team satisfaction and facility maintenance.
  • Manage all current data files for use in tracking goals and productivity.
  • Oversee 3 Psychiatrists, 1 NP, 17 FTE, 4 PTE and 2 Interns.
  • Provide daily guidance, advice and assistance to Clinical Staff, Administrative Staff, potential employees and new hires.
  • Assist with developing and implementing departmental policies and procedures as needed.
  • Supervise all department activities to ensure availability of appropriate clinical and support staff for Outpatient care and ensuring necessary compliance.
  • Provide orientation and training for new Staff and work with Human Resources to recruit and select new Staff for both Carroll and Heard County Clinic.
  • Proactively and effectively communicate with physicians to ensure client satisfaction and compliance with set standards.
  • Responsible for evaluating both clinical and non-clinical support staff performance on quarterly basis and provide timely performance coaching when needed.
  • Consults with QA team monthly to re-access services with performance surveys and offer recommendations based on research findings and product performance.
  • Assist QA with monthly project team meetings and expert advice regarding transition planning and activities.
  • Implement Corrective Action Plan, such as mentoring, warning and if needed recommend further action to HR Director.
  • Resolve employment-related disputes and peer conflicts through proactive communication styles.
  • Created company's first employee manual including training and development.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database.
  • Streamlined and improved program operational processes by creating effective corrective action plans.
  • Coordinated statistical data analysis, design, and information flow.
  • Developed database objects, including tables, views and materialized views using SPSS.
Senior Branch Operations Specialist, 06/2002 to 08/2009
IBM Southeast Employees Federal Credit UnionCity, STATE,
  • Supervised/trained tellers, developed strategic alliances, and solicited business accounts.
  • Audited branches monthly, supervised daily operations,
  • Opened/closed branch, secured vault, and maintained daily Automated Teller Machine.
  • Managed and coordinated daily banking activities.
  • ACH authorizations, credit card reconciliations, deposit transfers, bank reversal requests, fees and journal entries.
  • Reconciled weekly debit card transactions, disbursements, research/correction of disbursement errors & reversals.
  • Assessed employee performance and developed improvement plans.
  • Resolved escalated customer issues within timeframes
  • Met deadlines by proactively managing individual and team tasks.
  • Gathered and reviewed customer feedback to improve operations.
  • Motivated staff to exceed quotas on regular basis.
  • Engaged employees in business processes with positive motivational techniques.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Increased overall annual sales 400% by implementing several quality improvements within branches
  • Increased branch’s profits by 200% annually.
  • Consistently exceeded both branch and individual’s goals monthly
  • Replenished ATM funds in empty canisters prior to validation process
  • Executed wire transfers, stop payments and account transfers
  • Exceeded goals through effective task prioritization and great work ethic
  • Balanced out branch to standard cash limit, prepared cash shipments to Federal Reserve intermediary banking institution and reconciled cash general ledger account.
Master of Science: Organizational Leadership, Expected in 12/2016 to Brenau University - Gainesville, GA
Bachelor of Arts: Sociology, Expected in 05/2013 to Georgia State University - Atlanta, GA
Associate of Science: Business Administration, Expected in 12/2007 to Atlanta Metropolitan State College - Atlanta, GA

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Resume Overview

School Attended

  • Brenau University
  • Georgia State University
  • Atlanta Metropolitan State College

Job Titles Held:

  • Banking Manager II
  • Client Care Manager
  • Senior Branch Operations Specialist


  • Master of Science
  • Bachelor of Arts
  • Associate of Science

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