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Professional Summary
Strategic, highly analytical, and Insightful Manager with over 10 years experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Staff Management & Leadership
Personnel Management
Business Development Expertise
Organizational Leadership
Revenue Management
Data Management
Strategic Planning
Performance Evaluation
Research & evaluation
Conflict Resolution
Time Management
PeopleSoft Expert
Risk Assessment
Internal Controls
Compliance Monitoring
Internal Audit Administration
Compliance Management
Innovative Thinking
Financial Services
Business Controls
Policies And Procedures
People Management
Evaluation
Risk Management
Work History
01/2018 to CurrentBanking Manager IIAlways Best Care | Saint George, UT,
Establishes and manage goals for DCSS Banking Unit that will enhance and support statewide performance within DCSS Program.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Analyzes financial statistics and other accounting data to develop fiscal impact projections.
Represents financial interests of DCSS for State in accounting-related interactions/negotiations with other parties, such as vendors and external stakeholders.
Manage and file Site Visits reports quarterly to ensure proper Internal Control were maintained in all of assigned Local Offices.
Inform Executive Leadership Team of current activities and progress with investigations.
Recommends and implements policies and procedures.
Directs subordinate managers and staff.
Provides some direction and influence on agency policy.
Affords leadership across multiple units, department, and/or regions.
Communicates administrative priorities around data warehouse, position reconciliation, and support of enterprise-level trainings and initiatives.
Performs other professional responsibilities as assigned.
01/2013 to 01/2017CLIENT CARE SUPERVISORSTATE OF GEORGIA-DBHDD COMMUNITY SERVICE BOARD | City, STATE,
Redesign and modify policies and programs for productive Effectiveness and Efficiency.
Supervise day to day operation of Outpatient Clinic, including Revenue management, quality assurance, billing, team satisfaction and facility maintenance.
Manage all current data files for use in tracking goals and productivity.
Provide daily guidance, advice and assistance to Clinical Staff, Administrative Staff, potential employees and new hires.
Assist with developing and implementing departmental policies and procedures as needed.
Supervise all department activities to ensure availability of appropriate clinical and support staff for Outpatient care and ensuring necessary compliance.
Provide orientation and training for new Staff and work with Human Resources to recruit and select new Staff for both Carroll and Heard County Clinic.
Proactively and effectively communicate with physicians to ensure client satisfaction and compliance with set standards.
Responsible for evaluating both clinical and non-clinical support staff performance on quarterly basis and provide timely performance coaching when needed.
Consults with QA team monthly to re-access our services with our performance surveys and offer recommendations based on research findings and product performance.
Assist QA with monthly project team meetings and expert advice regarding transition planning and activities.
Implement Corrective Action Plan, such as mentoring, warning and if needed recommend further action to HR Director.
Resolve employment-related disputes and peer conflicts through proactive communication styles.
Created company's first employee manual including training and development.
Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database.
Streamlined and improved program operational processes by creating effective corrective action plans.
Coordinated statistical data analysis, design, and information flow.
Developed database objects, including tables, views and materialized views using SPSS.
01/2002 to 01/2009HEAD TELLER/BRANCH SPECIALISTIBM Southeast Employees Federal Credit Union | City, STATE,
Supervised/trained tellers, developed strategic alliances, and solicited business accounts.
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