banker coach resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Seeking meaningful employment in an environment, which provides opportunities for training, education and advancement.
Banker Coach with over five year background in employee management, hiring, and training. Highly detail-oriented and organized.
Highlights
Remarkable ability to communicate effectively, both orally and in writing.
Sales leadership development
Strategic thinker
Exceptional communicator
Self-motivated and independent hard worker
Excellent organizational and planning skills.
Detail-oriented
Advanced Internet search skills
Intermediate in Ms Office that includes Word, Excel and Powerpoint
New hire orientation
Training and development
Accomplishments
Top Performer in sales and exceeds in all performance evaluation metrics.
Recognized for stellar results for the Q12 Employee engagement survey.
Experience
Banker Coach, 07/2012 - Current Teachers Federal Credit Union – Farmingville, NY,
As a Banker Coach with Online Customer Service, I am responsible for supporting new hire transition from training to practical work activity.
Provide information to hires regarding working with Wells Fargo.
Create employee file for assigned new hire and assist with new hire orientation.
Perform evaluation on new hires which will help identify skill level, areas for improvement as well as provide feedback regarding such evaluations to training staff, prospective supervisors and site leadership.
Responsible for ensure new and veteran bankers remain compliant with WFCC OCS policies and procedures as assist management in meeting service levels.
Occasionally provide feedback to compliance staff on accuracy, need for clarity or changes required to standard operating procedures.
Occasionally assist with various outreach into the community as a representative of Wells Fargo such as but not limited to assisting in mock interviews.
Online Customer Service Representative II, 04/2010 - 07/2012 Raising Canes Chicken – Nashville, TN,
Was responsible for receiving inbound calls in a call center environment.
Assisted customer to gain access to their accounts via online banking.
Duties included but not limited to: resolving routine and some escalated problems; communicated information either orally or in writing to customers, other departments, and/or senior management; may suggest methods to improve customer satisfaction and work on special projects.
Teller, 06/2007 - 04/2010 Wells Fargo – City, STATE,
Promptly processed teller and business transactions in an accurate and efficient manner.
Provided concierge-level services to clients and potential clients by exceeding their expectations at all times.
Good time management skills and the ability to prioritize workload.
Worked well in a team environment and goal oriented.
Maintained filing systems, handled inquiries and incoming work request.
Shift Leader, 07/2006 - 05/2007 Hollywood Entertainment/Game Crazy – City, STATE,
Was responsible to make sure that the shift ran smoothly and according to plan.
Made sure proper inventory controls; merchandising, cash controls and customer issue resolution procedures are in place and followed.
Ensured store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store was clean and maintained per company standards.
Interacted with customers in person and over the phone and utilized the computerized point of sale system to complete both credit and cash transactions and maintained member accounts.
Education
Bachelor of Arts: Human Resources Management, Expected in 2014 - Virginia Commonwealth University - Richmond, VA GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.