BANK OFFICER/ ASSISTANT BRANCH MANAGER/ TELLER SUPERVISOR
Professional Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeded expectations. NMLS#866792
Work History
February 2013-CurrentBank Officer/ Assistant Branch Manager/ Teller Supervisor | F & M Bank/Prosperity Bank | Owasso, Ok
Train and coach a successful sales team through the development of associates with the primary goal to serve the clints total financial needs.
Lead the banking center team in delivering the excellent customer experience by providing a great customer service with each request and each transaction.
Direct and coordinate activities to implement banks policies and procedures.
Manage and preform all daily,weekly, monthly, quarterly and yearly audits.
Excelled in all areas of banking, operations and Sales Campaigns.
Responsible for day to day management of the Banking Center and Staff.
Carefully interviewed, selected, trained and supervised staff.
Interacted positively with customers while promoting banks products and services.
Correctly calculated inventory and ordered appropriate supplies.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional customer service.
Submitted loan applications to loan underwriter for verification and recommendation.
Submitted loan applications to loan underwriter for verification and recommendation.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained confidentiality of bank records and client information.
Maintained friendly and professional customer interactions.
Submitted loan applications to the underwriter for verification and recommendations.
February 2011-February 2013Vault Teller/Teller Supervisor/Relationship Banker | Bank of Oklahoma | Tulsa, Ok
Bank of Oklahoma
Maintained friendly and professional customer interactions.
Continued education on current banking products and services through Bankers Academy class\'s and Assistant Manager Development Program.
Organized, stocked and maintained the teller window area.
Executed wire transfers, stop payments and account transfers.
Advised clients on mortgage, educational and personal loans.
Processed quarterly Vault and ATM audits with a zero error rate.
Sold cashier\'s checks, traveler\'s checks and money orders.
Developed prospects for new loans by conducting 10 cold calls weekly.
Submitted loan applications to the underwriter for verification and recommendations.
March 2007-March 2010Consumer Banker/TellerF & M Bank | Owasso
Led and directed team members on effective methods, operations and procedures.
Opened new account.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Maintained friendly and professional customer interactions.
March 2004-March 2007New Account Representative/Teller | IBC Bank | Tulsa, Ok
IBC Bank
Maintained friendly and professional customer interactions.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Opened new accounts.
Skills
Excellent work ethic
Self-sufficient
Goal-oriented
Strong team-builder
Leadership experience
Decision-making ability
Clear communication skills
Project management
Highly dependable
Excellent attention to detail
Education
High School Diploma: Tahlequah High School
Associate of Arts: Business FinanceUniverity of PhonixTulsa
