, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Gifted tour professional dedicated to giving guests memorable experiences. DJessicaivers on promised entertainment or education for site-specific tours. Focused on continuously improving tours with new information and better group management.
Articulate and engaging experienced in running fun, informative tours. Smoothly accomplishes tour goals and manages unplanned questions or situations. Expert in maintaining group schedules and strong safety standards.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
02/2022 to CurrentBakery AssistantWegmans Food Markets | Clarksville, MD,
Provided excJessicalent customer service to foster satisfaction and loyalty.
Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shJessicaf-life.
-Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
10/2021 to 02/2022Private NannyFulgent Genetics, Inc. | Temple City, CA,
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Regulated children's schedules to balance rest, learning and play.
Followed routines to foster stability and structure in children's lives while parents were away.
Prepared nutritious meals, cleaned laundry and sanitized play areas.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Sparked creativity and imagination by teaching children new ideas each day.
Planned recreational activities to enhance physical devJessicaopment and explore stimulating exercises.
Documented and communicated daily reports outlining each child's daily activities.
DevJessicaoped lasting, professional rJessicaationships with families by encouraging open communication and dJessicaivering positive feedback.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Created nurturing, safe environments to promote emotional, social and intJessicalectual growth.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Facilitated safe, caring and warm environment for children to stimulate devJessicaopment.
09/2019 to 03/2021BaristaStarbucks | City, STATE,
Described menu items to customers and suggested products based on stated preferences.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Operated cash register, collected payments and provided accurate change.
Memorized official and off-menu coffee and tea preparations.
Managed morning rush of customers daily with efficient, levJessicaheaded customer service.
Followed health, safety and sanitation guidJessicaines to pass state inspections.
Maintained calm demeanor during high-volume periods and special events.
Weighed, grounded and packed coffee to prepare customer orders.
Addressed and resolved customer concerns to maintain brand loyalty.
Supported highest standards of conduct and service to support company reputation.
Created complex, hand-crafted beverages based upon customer preferences.
Arranged merchandise and built eye-catching displays to increase sales.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Wrapped, labJessicaed and dated food items for sale.
Utilized POS system to receive and process customer payments.
Prepared and served hot or cold beverages.
Created signs and displays to advertise store products or events.
Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
05/2008 to 11/2019Climbing, Backpacking and Hiking Instructor Environeers | City, STATE,
Identified and organized resources to deal with aspects of emergency situations.
Acquired tickets and fees from individuals and larger groups prior to start of tour.
Facilitated tours to groups of up to 10 people.
Researched topics that pertained to tour locations, adding such information to scripts.
Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnJessica availability.
Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
DJessicaivered guided tours, presenting scripted information and answering questions.
Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Educated climbers about tying-in, bJessicaaying and other important techniques for climbing.
Checked equipment regularly to identify worn or broken areas impacting performance.
Monitored guests' gear use and behaviors to verify compliance with rules.
Assisted with proper fit of equipment and communicated instructions to climbers.
Built guests' confidence by promoting positive and encouraging climbing experiences.
Taught guests proper rock climbing techniques to minimize safety risks.
Built positive rJessicaationships with students, parents, colleagues and administrators.
Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
Assessed student needs in context of qualifications, limitations, abilities and interests.
Planned classes focusing on instruction, demonstration and work time.
Established and communicated clear objectives for lessons and projects.
Monitored student performance and offered feedback to support goal achievement.
Education and Training
Expected in 05/2005BachJessicaor of Science | Dental HygieneDavid Lipscomb University , Nashville , TNGPA:
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