LiveCareer-Resume

bakery assistant resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Practiced bakery clerk with 3-5 years of experience. Prepares unforgettable baked goods from start to finish, mixing dough, baking and applying filling and icing. Enthusiastic in creating outstanding treats with fantastic looks and flavors. Responsible and friendly customer service makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Positive, upbeat Customer Service Associate brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Quality Assurance
  • Verbal and Written Communication
  • Display Case Setup
  • Upselling and Cross-Selling
  • POS System Operation
  • Customer Service
  • Food Safety
  • Glaze, Icing and Topping Application
  • Cake and Pastry Decoration
  • Oven Operation
  • Ingredients Measurement
  • Health and Safety Compliance
  • Damage Identification
  • Problem Anticipation and Resolution
  • Work Prioritization
  • Equipment Cleaning
  • Icing Preparation
  • Attention to Detail
  • Expiration Monitoring
  • Preventive Maintenance
  • Perceptual Speed
  • Conveyor Speed Control
  • Raw Materials Assessment
  • Cake Decorating
  • Cash Management
  • Stocking and Shelving
  • Sales Processing
  • Product Merchandising
  • Friendly and Outgoing
  • Product Sampling
  • Customer Needs Assessment
  • Flexible Schedule
  • Inventory Control
  • Relationship Building
  • Telephone Etiquette
  • Cash Register Operation
  • POS System Expertise
  • Punctual and Reliable
  • Cleaning and Sanitizing
  • Team Collaboration
  • Baking Equipment Operation
Education and Training
William P Spencer High Columbus, GA, Expected in 04/1999 GED : - GPA :
Experience
Wegmans Food Markets - Bakery Assistant
Lake Forest, MD, 02/2021 - 09/2022
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
  • Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Baked scones, cookies, cakes and other baked goods under direction of cake decorator.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Followed recipes to mix dough in batches sufficient for daily production quota.
  • Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
  • Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
  • Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Contributed to menu creation through development of new or seasonal product ideas and recipes.
  • Operated POS system to process bakery sales transactions.
  • DUPE -Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
Nestle International - Training Specialist
Allentown, PA, 01/2018 - 02/2021
  • Educated, coached and mentored [Number] new hires in multiple positions.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Identified and communicated to management regarding areas needing additional training.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
  • Produced high-quality videos for future training purposes.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Organized handbook and course documentation for participants.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
  • Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
  • Collaborated with senior and department leaders to develop and implement workforce plans
  • Prepared reports to track employee progress and recruitment needs for future training.
  • Mentored and onboarded new staff members to establish top client satisfaction.
  • Established and provided appropriate instructional materials and training outlines for management-level implementation.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
Solstice Sunglasses - Key Holder
Merrimack, NH, 04/2015 - 07/2018
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Complied with policies and procedures to minimize shrinkage.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Worked with store management to identify opportunities to drive business and increase sales and profits.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Opened and closed store in absence of senior managers.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Set up visually appealing promotional displays.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Assisted customers with locating and securing desired products.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Boosted sales through effective merchandising and consistent restocking of high-traffic items.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Responded to safety and loss prevention incidents.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Organized in-store promotional events.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
  • Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
  • Developed good working relationships with store leadership and sales personnel.
  • Developed action plans to solve inventory and stock issues.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Supported loss prevention initiatives to minimize theft.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Invited customers to participate in store activities and special events.
  • Replenished retail merchandise and displays to deliver strong visual presentation.
  • Monitored sales floor to prevent product loss and item damage.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
  • Calculated bill totals and tax amounts.
  • Recommended improvements to store procedures.
  • Evaluated transactions for suspected fraud.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings 100%.
B&G Foods, Inc - Bakery Associate
Ankeny, IA, 01/2014 - 09/2016
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Operated POS system to process bakery sales transactions.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Provided customers with detailed information about available services and products in bakery.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Adhered to food safety protocols to protect customers.
  • Replenished bakery cases and faced products throughout each shift.
  • Completed timely and thorough shift change procedures.
  • Suggested appropriate products and answered questions for customers.
  • Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
  • Consulted with customers to provide advice about designs and document requirements.
  • Maintained physical stamina to handle cases up to 10 pounds and bakery carts weighing up to 55 pounds.

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Resume Overview

School Attended

  • William P Spencer High

Job Titles Held:

  • Bakery Assistant
  • Training Specialist
  • Key Holder
  • Bakery Associate

Degrees

  • GED

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