Goal-oriented office manager with 6 years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Demonstrated proficiency in billing and medicare billing.
Skills
Administrative management
Accounts payable and receivable
CRM and office management software
Vendor relationships
Inventory and supply oversight
Data entry
File and data retrieval systems
Experience
01/2003 to 12/2004
Back Office SupervisorFaneuil – Kenneth City, FL,
Evaluated employees and offered constructive feedback to encourage performance improvements.
Developed and implemented changes to office procedures to improve effectiveness and efficiency.
Managed administrative staff and trained new hires on office procedures and policies.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Utilized active listening skills to quickly resolve problems and escalated larger issues to medical assistant and medical records.
Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Provided effective quality control oversight and eliminated downtime to maximize revenue.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Pleasantly responded to questions and remedied concerns quickly, resulting in 90% score in overall performance evaluations.
02/2002 to 01/2003
Office ManagerEncompass Health Corp. – Salisbury, MD,
Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, billing and surgery scheduling.
Maintained and managed filing, chart keeping and organizational systems for practice.
Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Performed data entry and processing into system databases and troubleshot minor computer issues.
Supervised patient billing, collection and financial counseling and assisted with cash posting.
Organized and maintained documents, files and records.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Ordered office equipment and supplies after researching vendors and obtaining quotes.
Evaluated program performance against expectations.
Communicated company philosophies and policies, demonstrated work routines and documented performance.
Performed billing, collection and reporting functions for medical office generating over $70,000 annually.
Office ManagerEncompass Health Corp. – San Angelo, TX,
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Wrote professional business correspondence to maintain strong line of communications.
Directed and oversaw office personnel activities.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, medical billing and created paperwork to track all monies coming in.
Maintained and managed filing, chart keeping and organizational systems for practice.
Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Interviewed, hired and trained medical office teams and conducted performance reviews.
Performed data entry and processing into system databases and troubleshot minor computer issues.
Supervised patient billing, collection and financial counseling and assisted with cash posting.
Organized and maintained documents, files and records.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
Performed billing, collection and reporting functions for medical office generating over $50,000 annually.
11/1999 to 01/2001
Back Office SupervisorFaneuil – Mays Landing, NJ,
Managed administrative staff and trained new hires on office procedures and policies.
Evaluated employees and offered constructive feedback to encourage performance improvements.
Developed and implemented changes to office procedures to improve effectiveness and efficiency.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Provided effective quality control oversight and eliminated downtime to maximize revenue.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Utilized active listening skills to quickly resolve problems and escalated larger issues to medical assistants and medical records.
Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
Education and Training
Expected in
: Registered Nurse Hillsboro Community - Brandon, FL, GPA:
Expected in 06/1986
High School Diploma: Oxford High School - Oxford, AL GPA:
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