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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Goal-oriented office manager with 6 years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Demonstrated proficiency in billing and medicare billing.

Skills
  • Administrative management
  • Accounts payable and receivable
  • CRM and office management software
  • Vendor relationships
  • Inventory and supply oversight
  • Data entry
  • File and data retrieval systems
Experience
01/2003 to 12/2004
Back Office Supervisor Faneuil Kenneth City, FL,
  • Evaluated employees and offered constructive feedback to encourage performance improvements.
  • Developed and implemented changes to office procedures to improve effectiveness and efficiency.
  • Managed administrative staff and trained new hires on office procedures and policies.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to medical assistant and medical records.
  • Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Pleasantly responded to questions and remedied concerns quickly, resulting in 90% score in overall performance evaluations.
02/2002 to 01/2003
Office Manager Encompass Health Corp. Salisbury, MD,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, billing and surgery scheduling.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Organized and maintained documents, files and records.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Evaluated program performance against expectations.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Performed billing, collection and reporting functions for medical office generating over $70,000 annually.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
01/2001 to 02/2002
Office Manager Encompass Health Corp. San Angelo, TX,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, medical billing and created paperwork to track all monies coming in.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Organized and maintained documents, files and records.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
  • Performed billing, collection and reporting functions for medical office generating over $50,000 annually.
11/1999 to 01/2001
Back Office Supervisor Faneuil Mays Landing, NJ,
  • Managed administrative staff and trained new hires on office procedures and policies.
  • Evaluated employees and offered constructive feedback to encourage performance improvements.
  • Developed and implemented changes to office procedures to improve effectiveness and efficiency.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to medical assistants and medical records.
  • Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
Education and Training
Expected in
: Registered Nurse
Hillsboro Community - Brandon, FL,
GPA:
Expected in 06/1986
High School Diploma:
Oxford High School - Oxford, AL
GPA:

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Resume Overview

School Attended

  • Hillsboro Community
  • Oxford High School

Job Titles Held:

  • Back Office Supervisor
  • Office Manager
  • Office Manager
  • Back Office Supervisor

Degrees

  • Some College (No Degree)
  • High School Diploma

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