Back Of House Team Member Resume Example Steak N Shake

BACK OF HOUSE TEAM MEMBER

Professional Summary

Responsible Food Preparation team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.

Well-organized and dedicated Job Title bringing over Number years of experience, energetic nature and expertise in preparing Type food. Superior in organizing ingredients, collecting waste and working with little oversight to optimize performance.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Skills

Customer service
Project organization
Preparation techniques
Supervision
Team building

Organization
Food preservation and storage methods
Communications
Operational improvement
Process improvement

Work History

08/2019 to CurrentBack of House Team MemberSteak N Shake | Jacksonville, Florida

Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Prepared and expedited food orders to support waitstaff and other team members.
Learned Job title and Job title work tasks in order to provide skilled backup for diverse roles.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Ensured proper handling and preservation methods while packaging and storing food products.
Handled Number calls per Timeframe to address customer inquiries and concerns.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in savings and improved profit margins.

08/2018 to 08/2019Expo/ BaristaCool Moose Cafe | Jacksonville, Florida

Elevated customer loyalty by using strong Skill and Skill abilities to resolve customer problems.
Recommended products based on solid understanding of individual customer needs and preferences.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every Timeframe.
Created over Number drinks in average shifts with consistently positive customer satisfaction scores.
Maintained supply levels in counter and customer areas to meet typical demands.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Developed and demonstrated skillful and creative latte art to engage customers.
Completed over Number successful cash audits to correctly balance drawers at end of each shift.
Cultivated ability to recall customers' names and address each by name.
Sanitized Type and Type equipment and wiped down counters and tables to prevent spread of germs.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Maintained regular and consistent attendance and punctuality.
Served individually made coffee drinks to over Number customers daily.
Prepared more than Number batches of coffee per Timeframe, monitoring levels to avoid empty machines during peak shop hours.
Increased sales of Product or Service by Number% with special displays and promotions.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than Number%.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Upsold Type and Type items with beverages, increasing store sales to $Amount within Timeframe.
Memorized recipes for Number specialty coffee beverages and seasonal offerings.
Engendered customer loyalty by remembering personal preferences and allergy information.
Made and served Number café beverages per day with speed, quality and consistency.
Cleaned counters, machines, utensils and seating areas daily.
Created original artwork for specials board display daily.
Accurately took Number to-go and special orders via phone daily.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Educated coworkers and customers about new products.
Trained Number employees over Number months.
Complied with standards for merchandising, stocking and storing product.
Memorized ingredients and recipes for Number specialty drinks.
Advised over Number customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Prioritized drink requests while managing interruptions.

05/2017 to 11/2017ServerSteak N Shake | Jacksonville, Florida

Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Managed food resources, memorized orders and coordinated service in Number- table restaurant.
Served needs of more than Number customers in busy Type environment.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Increased sales from $Number to $Number by upselling Product to customers.

09/2016 to 05/2017Customer ServicePublix | Jacksonville, Florida

Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Maintained organized checkout area and swept floors and emptied trash cans.
Assisted customers with locating and choosing merchandise in any store department.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Listened to customer needs and desires to identify and recommend optimal products.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Monitored customers for signs of security concerns and escalated issues to management.
Kept Type and Type areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Educated customers on promotions to enhance sales.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.

Education

05/2017DiplomaRobert E. Lee High School, Jacksonville, FL

Resume Overview

Companies Worked For:

Steak N Shake
Cool Moose Cafe
Publix

School Attended

Robert E. Lee High School

Job Titles Held:

Back of House Team Member
Expo/ Barista
Server
Customer Service

Degrees

05/2017 Diploma

Back of House Team Member Resume Example

Resume Score: 80%

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