back of house team member resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Motivated leader with 15 years of experience supervising entry- level employees. Skilled at coordinating training activities, managing workflow, mentoring workers and developing teamwork strategies to promote positive outcomes . Strong leader known for decisiveness and problem-solving skills.
Skills
Background in customer service
Project oversight
Machining and production standards
Safe yard equipment operation
Maintenance Services
Safety Protocols
Documentation ability
Budget control
Safe food handling
Proper storage and preservation
Multitasking
Analytical
Basic math
Work ethic
Training & Development
Certified (serve safe- 2011/12)
Consistent presentations
Microsoft Office
Team contribution
Trimming and edging flower beds
Work site cleaning and organization
Sprinkler system maintenance
Mulching gardens
Shoveling snow from walkways
Basic stonework design
Maintaining equipment
Decorative rock and planting
Landscape equipment knowledge
Gardening knowledge
Landscape maintenance
Project management
Weeding and edging
Landscape project management
Task delegation
Project scheduling
Employee performance evaluation
Worksite safety
Education and Training
Pomona High SchoolArvada, COExpected in 07/1998 ā āGED: - GPA:
Community College Of AuroraAurora, COExpected in ā āAssociate of Applied Science:Computer Sciences - GPA:
Experience
Chick-Fil-A - Back of House Team Member Corsicana, TX, 6/2020 - Current
Prepared variety of foods according to exact instructions and recipe specifications.
Monitored temperatures of prepared food and cold-storage areas.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Adhered to all food safety and sanitation protocols to reduce germ spread.
Checked inventory levels and recorded supply usage on log sheets or in company software.
Cleaned and sanitized kitchen equipment, utensils, and work stations.
Distributed food to service staff for prompt delivery to customers.
Prepared workstations with ingredients and tools to increase efficiency.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Virginia Tire And Auto - Owner/Operator Foreman Chesterfield, VA, 05/2005 - 07/2020
Managed landscape crew with as many as 8 team members working on each job.
Trained crew members on how to safely and efficiently operate lawn mowers, string trimmers and other various equipment.
Delegated tasks according to project requirements as well as unique team member training and skills.
Operated, maintained and performed repairs on all equipment.
Created and maintained daily activity logs to track ongoing operational performance.
Identified machinery issues and repaired parts to keep equipment up and running.
Reviewed documentation and work order requirements.
Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.
Accomplished tasks according to schedule, assisting team members to meet deadlines.
Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
Received and processed written and verbal instructions, prints and work orders.
Ruby Tuesday - Waitress/Bartender City, STATE, 03/2006 - 08/2011
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Dominos Pizza Inc. - General Manager City, STATE, 05/1999 - 07/2010
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Trained, managed and motivated employees to promote professional skill development.
Facilitated monthly workshops to share best practices to optimize productivity.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Designed sales and service strategies to improve revenue and retention.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
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