AVP of Sales Resume Example

Implemented an inbound, outbound call center.

• Grew business sales by 31% in 2 1/2 years.
• Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknes
• Managed 12 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
• Evaluated employee job performance and motivated staff to improve productivity.
• Guided employees through routine and complex administrative situations with decisive but motivational approach.
• Recruited and hired highly talented individuals who brought enthusiam and a team spirit to the department, which increased efficiency of entire team.
• Responsible for customer satisfaction reveiws
• Developed call scripts and call center processes

• Implemented professional sales presentations to creatively communicate product quality and market comparisons.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.
• Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
• Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
• Identified prospect pain points and individual requirements to penetrate accounts, deliver value propositions and move contacts forward through development stages.
• Attended all company sales trainings to improve skills and learn new selling techniques.
• Engineered and delivered sales presentations for key influencers and decision makers, demonstrating value through cost savings, ROI and improvements in experience, features and service over competitive offerings.
• Qualified prospects to determine potential for future sales and prioritize conversion efforts.
• Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products.
• Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
• Established lucrative, long-term relationships with customers by effectively resolving issues and delivering exemplary service.
• Identified appropriate products and services to meet clients' unique needs.
• Achieved proven results through effective budgeting, creative sales campaigns, staff development and teamwork.
• Exceeded monthly sales quota, with a consistent 1 to 2 top rankings.
• Retained clients and obtained referrals by promptly resolving customer complaints, providing value and ensuring quality.