Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Branch Manager offering 10+ years of financial industry success. Familiar with bank regulations, financial best practices and effective sales strategies. Builds productive relationships to drive business success.

  • Business Relationship Management
  • Prioritizing and Planning
  • Adaptable to Changing Conditions
  • Motivational Techniques
  • Staff Recruitment and Hiring
  • Branch Operations
  • Social Perceptiveness
  • Problem Anticipation and Resolution
  • Employee Training Oversight
  • Proactive and Focused
  • Staff Evaluations
Work History
05/2022 to Current
AVP Branch Manager Hingham Institution For Savings Boston, MA,
  • Supervise branch operations and makes continuous improvements in each area.
  • Encourages employee development and promotes management staff from within.
  • Represents bank at community events to establish strong ties and promote business.
  • Upholds stringent bank standards for loans, money handling and legal considerations.
  • Recruits, interviews, hires and train employees and implements mentoring programs to promote positive feedback and engagement.
  • Performs banking, business administration and financial tasks to guarantee five-star service for clients.
  • Continuously improves leadership skills by attending monthly leadership workshops through the city of Lee's Summit
  • Builds team morale with quarterly team building activities
  • Develops team by performing monthly one on ones and on the spot coaching
12/2021 to 05/2022
Branch Banker Bank Of Clarke County Ontario, CA,
  • Opened new accounts and made changes to existing accounts.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.
  • Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
  • Counted currency, coins and checks in cash drawer, night depository and ATM.
  • Complied with established internal controls and policies.
11/2021 to 05/2022
Head Cashier Grocery Outlet Corp. Plymouth, MA,
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Oversaw group of 15 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Evaluated professionalism of checkouts every 30 minutes and kept team members on top of cleaning tasks.
12/2019 to 04/2021
Front End Supervisor The Tjx Companies, Inc. City, State,
  • Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Prepared weekly employee work schedules for team members.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Hired staff members who brought talent, enthusiasm and experience to skilled team of Front End Associates.
Expected in 05/2008
High School Diploma:
Raytown Sr. High School - Raytown, MO
  • Lees Summit Chamber of Commerce
Limited Working

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School Attended

  • Raytown Sr. High School

Job Titles Held:

  • AVP Branch Manager
  • Branch Banker
  • Head Cashier
  • Front End Supervisor


  • High School Diploma

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