, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated Branch Manager offering 10+ years of financial industry success. Familiar with bank regulations, financial best practices and effective sales strategies. Builds productive relationships to drive business success.
- Business Relationship Management
- Prioritizing and Planning
- Adaptable to Changing Conditions
- Motivational Techniques
- Staff Recruitment and Hiring
- Branch Operations
| - Social Perceptiveness
- Problem Anticipation and Resolution
- Employee Training Oversight
- Proactive and Focused
- Staff Evaluations
|
05/2022 to Current AVP Branch Manager Hingham Institution For Savings – Boston, MA,
- Supervise branch operations and makes continuous improvements in each area.
- Encourages employee development and promotes management staff from within.
- Represents bank at community events to establish strong ties and promote business.
- Upholds stringent bank standards for loans, money handling and legal considerations.
- Recruits, interviews, hires and train employees and implements mentoring programs to promote positive feedback and engagement.
- Performs banking, business administration and financial tasks to guarantee five-star service for clients.
- Continuously improves leadership skills by attending monthly leadership workshops through the city of Lee's Summit
- Builds team morale with quarterly team building activities
- Develops team by performing monthly one on ones and on the spot coaching
12/2021 to 05/2022 Branch Banker Bank Of Clarke County – Ontario, CA,
- Opened new accounts and made changes to existing accounts.
- Helped customers prepare documents required to complete transactions and process requests.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Complied with established internal controls and policies.
11/2021 to 05/2022 Head Cashier Grocery Outlet Corp. – Plymouth, MA,
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
- Oversaw group of 15 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Evaluated professionalism of checkouts every 30 minutes and kept team members on top of cleaning tasks.
12/2019 to 04/2021 Front End Supervisor The Tjx Companies, Inc. – City, State,
- Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Prepared weekly employee work schedules for team members.
- Promoted importance of security and customer tracking to minimize store losses.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Submitted reports to senior management to aid in business decision-making and planning.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Hired staff members who brought talent, enthusiasm and experience to skilled team of Front End Associates.
Expected in 05/2008 High School Diploma:
Raytown Sr. High School - Raytown, MO
GPA:
- Lees Summit Chamber of Commerce
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