Dedicated Branch Manager offering 10+ years of financial industry success. Familiar with bank regulations, financial best practices and effective sales strategies. Builds productive relationships to drive business success.
Skills
Business Relationship Management
Prioritizing and Planning
Adaptable to Changing Conditions
Motivational Techniques
Staff Recruitment and Hiring
Branch Operations
Social Perceptiveness
Problem Anticipation and Resolution
Employee Training Oversight
Proactive and Focused
Staff Evaluations
Work History
05/2022 to Current
AVP Branch ManagerHingham Institution For Savings – Boston, MA,
Supervise branch operations and makes continuous improvements in each area.
Encourages employee development and promotes management staff from within.
Represents bank at community events to establish strong ties and promote business.
Upholds stringent bank standards for loans, money handling and legal considerations.
Recruits, interviews, hires and train employees and implements mentoring programs to promote positive feedback and engagement.
Performs banking, business administration and financial tasks to guarantee five-star service for clients.
Continuously improves leadership skills by attending monthly leadership workshops through the city of Lee's Summit
Builds team morale with quarterly team building activities
Develops team by performing monthly one on ones and on the spot coaching
12/2021 to 05/2022
Branch BankerBank Of Clarke County – Ontario, CA,
Opened new accounts and made changes to existing accounts.
Helped customers prepare documents required to complete transactions and process requests.
Investigated and resolved account issues by offering applicable options to customers.
Presented products and services to customers using in-depth knowledge to answer questions.
Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Supported tellers by processing transactions involving money orders, cashiers checks and payments.
Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
Counted currency, coins and checks in cash drawer, night depository and ATM.
Complied with established internal controls and policies.
11/2021 to 05/2022
Head CashierGrocery Outlet Corp. – Plymouth, MA,
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Educated employees on register use, merchandising and customer service.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed checks, cash and credit purchases or refunds.
Resolved escalated customer disputes with special actions such as discounts.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed and resolved differences between accounting information and cash drawer.
Oversaw group of 15 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Monitored self-checkout systems and provided assistance or intervention where required.
Evaluated professionalism of checkouts every 30 minutes and kept team members on top of cleaning tasks.
12/2019 to 04/2021
Front End SupervisorThe Tjx Companies, Inc. – City, State,
Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Trained team members in successful strategies to meet operational and sales targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Prepared weekly employee work schedules for team members.
Promoted importance of security and customer tracking to minimize store losses.
Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Submitted reports to senior management to aid in business decision-making and planning.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Hired staff members who brought talent, enthusiasm and experience to skilled team of Front End Associates.
Education
Expected in 05/2008
High School Diploma: Raytown Sr. High School - Raytown, MO GPA:
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