Automotive and Heavy Duty Truck Parts Specialist Resume Example
Seasoned Automotive and Heavy Truck parts specialist with 33 years experience in the industry. Started as a parts delivery driver and have a broad range of experience in the many facets of the auto and truck industry as follows: Parts delivery dispatcher, warehouse work, parts counterman, outside salesman, Assistant store manager and store manager.
Have strong organizational skills and have ability to complete tasks accurately despite interruptions and competing demands. Am always willing and able to learn. Have good communication skills. I am self-motivated and work very well independently or as a team player with others.
I also attend New Hope Leeward which is a Christian non denomination church and cherish my Christian values highly. I am a leader in my Church as one of the musical directors on our worship team. My daily walk with Jesus helps me to be a better person with everyday life.
I am a talented musician and have played professionally in the music industry with an accomplishment of being on a few recordings and with a group being nominated to the Na Hoku Hanohano awards. I also love to fish when I have the time.
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Rallye Acura － Roslyn , NY
- Assisted customers by checking computer inventory system to find merchandise at other locations, arranging for shipments and delivery.
- Determined customer needs through careful and active listening skills and identified appropriate solutions within anticipated price range.
- Delivered an exceptional level of service to each customer by listening to concerns and answeringquestions.
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
- Coordinated with team to determine best use of drivers according to load type and planned routes.
- Trained new and current team members on various duties, including parts identification and parts sourcing and provided support and mentoring.
- Filled customer parts orders accurately with prioritized urgency
- Received parts shipments and stocked parts accordingly to warehouse and showroom lobby
- Operated forklift as needed
- Able to source parts through other parts warehouses and vendors
- Provided excellent and professional service to ensure guest satisfaction.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
Lkq － Waco , TX
- Assisted customers by checking inventory system to find merchandise at other locations, arranging for shipments and delivery.
- Assisted both retail and wholesale with their specific needs
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
- Worked with service and sales departments to satisfy customers needs
- Sourced other parts stores and warehouses to satisfy customers needs
- Communicated with parts department to obtain needed parts.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Rdo Equipment Co. － Spokane , WA
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Shared product knowledge with customers while making personal recommendations.
- Collaborated with members of other departments to complete sales transactions.
- Constructed target sales presentations to identify prospects in geographic parameters.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Maintained friendly and professional customer interactions.
- Responded to all customer inquiries in a timely manner.
- Demonstrated products to potential customers and answered all questions in a knowledgeable manner.
- Answered customers' questions regarding products, prices and availability.
- Helped on sales parts counter with wholesale and retail customers
- Help in parts warehouse with receiving and stocking parts
Genuine Parts Company (NAPA) － City , STATE
- Determined customer needs through careful and active listening skills and identified appropriate solutions within anticipated price range.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Used discretion and sound judgement in using company materials and supplies.
- Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
- Used various techniques, including cold calling, prospecting and networking to land new customers and penetrate new markets.
- Interacted professionally with customers, peers and management, which helped develop articulate communication and active listening skills.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Assisted customers by checking inventory system to find merchandise at other locations, arranging for shipments and delivery.
- Communicated with parts department to obtain needed parts.
- Worked effectively with fellow team members in fast-paced environments.
- Coordinated with team to determine best use of drivers according to load type and planned routes.
- Operated forklift as needed
- Able to do machine work such as brake rotor and drum resurfacing and resurfacing flywheels
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Resume Overview
School Attended
- Leeward Community College
- Waipahu school for Adults
- Pearl City High School
- Iolani High School
Job Titles Held:
- Automotive and Heavy Duty Truck Parts Specialist
- automotive parts specialist
- Outside Sales Representative
- Parts Specialist
Degrees
- Business
GED 1983
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