Auto Claims Representative resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly-motivated Claims Adjuster with experience in investigating liability and determining liability exposures. Dedicated to resolving claims in a professional manner while providing excellent customer service.
  • Self-Motivated
  • Critical Thinker
  • Organized 
  • Analytical
  • Strong Multitasking Skills
  • Strong Interpersonal and Communication Skills 
Auto Claims Representative, 07/2015 - Current
Liberty Mutual Caldwell, ID,
  • Identify and collect evidence in order to determine proper liability decisions and exposures.
  • Secure recorded statements from all necessary parties such as insureds, claimants, passengers and witnesses.
  • Handle multi-vehicle accident claims to determine liability and handle repairs in order to settle claims with insureds and claimants.
  • Identify injury exposures and assign to the appropriate injury adjuster to work along until claims resolution.
  • Contact insured or claimant attorney's office to schedule recorded statements.  
  • Complete required investigations on assigned files in a timely manner.
  • Set up inspections to determine repairable versus total loss vehicles.
  • Follow up with body shops to request supplements and ensure a timely repair.
  • Monitor rental days to ensure rental is maintained for reasonable repair time or total loss resolution.
  • Settle and negotiate total loss settlements.
  • Prepare subrogation packets and forward to adverse carriers. 
  • Certified Auto Liability Arbitration Adjuster assigned to review evidence and resolve disputes. 
Auto Claims Adjuster, 05/2013 - 07/2015
Assurant Chattanooga, TN,
  • Assisted callers by answering inquiry calls related to claims procedures, policy requirements, coverages, and scheduling repairs.
  • Reviewed evidence by documenting loss descriptions, ordering police reports and contacting witnesses in order to review and determine liability.
  • Maintained proper file documentation to ensure accurate and complete file resolution.
  • Worked with Auto Damage Adjusters to make sure that payment was issued to all necessary parties when reviewing customer losses and subrogation demands from adverse carriers.
  • Responded to subpoenas received in order to provide all necessary documents requested are received on a case by case basis.
  • Contacted all necessary parties in order to review claims for possible disputes, injuries, or fraudulent activities and then directed each claim to the proper department for further review.
Merchandising and Customer Assistant, 03/2010 - 08/2012
Sears City, STATE,
  • Helped customers select products that best fit their personal needs.
  • Offered exceptional customer service to determine the best brand and product for the customer.
  • Kept the department clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Stocked shelves and carried merchandise out on the floor for customers.
: Business Administration, Expected in
Florida Southern College - Lakeland, FL
Coursework focused primarily on business administration and general education requirements.
: Psychology, Expected in
Stetson University - Deland, FL
Coursework focused primarily on psychology and general education requirements
Certified 6-20 Resident All-Lines Adjuster
Certified Auto Liability Arbitrator

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Resume Overview

School Attended

  • Florida Southern College
  • Stetson University

Job Titles Held:

  • Auto Claims Representative
  • Auto Claims Adjuster
  • Merchandising and Customer Assistant


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