Highly-motivated Claims Adjuster with experience in investigating liability and determining liability exposures. Dedicated
to resolving claims in a professional manner while providing excellent customer service.
Strong Multitasking Skills
Strong Interpersonal and Communication Skills
08/2015 to Current
Auto Claims RepresentativeAAA Insurance － Tampa, FL
Identify and collect evidence in order to determine proper liability decisions and exposures.
Secure recorded statements from all necessary parties such as insureds, claimants, passengers and witnesses.
Handle multi-vehicle accident claims to determine liability and handle repairs in order to settle claims with insureds and claimants.
Identify injury exposures and assign to the appropriate injury adjuster to work along until claims resolution.
Contact insured or claimant attorney's office to schedule recorded statements.
Complete required investigations on assigned files in a timely manner.
Set up inspections to determine repairable versus total loss vehicles.
Follow up with body shops to request supplements and ensure a timely repair.
Monitor rental days to ensure rental is maintained for reasonable repair time or total loss resolution.
Settle and negotiate total loss settlements.
Prepare subrogation packets and forward to adverse carriers.
Certified Auto Liability Arbitration Adjuster assigned to review evidence and resolve disputes.
06/2013 to 08/2015
Auto Claims AdjusterGEICO － Lakeland, FL
Assisted callers by answering inquiry calls related to claims procedures, policy requirements, coverages, and
Reviewed evidence by documenting loss descriptions, ordering police reports and contacting witnesses in order
to review and determine liability.
Maintained proper file documentation to ensure accurate and complete file resolution.
Worked with Auto Damage Adjusters to make sure that payment was issued to all necessary parties when
reviewing customer losses and subrogation demands from adverse carriers.
Responded to subpoenas received in order to provide all necessary documents requested are received on a case
by case basis.
Contacted all necessary parties in order to review claims for possible disputes, injuries, or fraudulent activities
and then directed each claim to the proper department for further review.
03/2010 to 08/2012
Merchandising and Customer AssistantSears － Brandon, FL
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to determine the best brand and product for the customer.
Kept the department clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Stocked shelves and carried merchandise out on the floor for customers.
Business AdministrationFlorida Southern College － Lakeland, FLCoursework
focused primarily on business administration and general education requirements.
PsychologyStetson University － Deland, FLCoursework
focused primarily on psychology and general education requirements