Talented manager possessing in-depth knowledge of insurance and training, as well as advanced understanding of automobiles. Personable and friendly with superb negotiation and presentation skills.
Complex problem solving
Auto Claims Adjuster, 05/2008 to 03/2014 State Farm Insurance – Johns Creek, GA
Handled complex property and injury claims in multiple states. Some valued at over 1 million dollars.
Partnered with legal counsel on litigation cases.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Managed an inventory and negotiated and settled 1st and 3rd party claims in which the automobiles have been deemed damaged beyond an economical repair.
Managed multiple venues regulatory guidelines including state reporting and required legal documents.
Auto Claim Trainer, 03/2014 to 01/2016 State Farm Insurance – Johns Creek, GA
Responsible for training onsite and virtually in an ever changing environment.
Scheduled and trained auto claim handling in Property and Injury claims for 47 states.
Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Organized training for hundreds of new employees per month.
Selected and assigned instructors to conduct training seminars.
Extensively trained new and existing employees.
Clearly communicated objectives for all lessons, units and projects to all participants.
Claims Supervisor, 01/2016 to Current State Farm Insurance – Johns Creek, GA
Responsible for supervision of assigned unit, including performance assessment, training, and career development of employees onsite and virtually.
Applies Company and Departmental philosophies, guidelines, policies, and procedures to assigned Unit. Plans, organizes, and coordinates workflow and activities of unit members. Ensures compliance, application of proper internal controls, and adherence to Company and departmental policies within area of responsibility.
Monitors and assists in the development of departmental goals. Fosters and maintains relationships with business partners and customers internal and external to State Farm.
Ensures successful achievement of unit goals and objectives based on departmental needs. Build, manage, and maintain strong relationships with third party vendors. Provide subject matter expertise to other departments and business partners
Product Developer, 03/2007 to 05/2008 Year One Inc. – Braselton, GA
Researched unavailable muscle car parts, worked with external vendors to reproduce and market.
Associate Insurance Claims Management: Insurance Management, 2015 American Institute For Chartered Property Casualty Underwriters - Malvern, PA
Chartered Property Casualty Underwriter: Insurance, 2011 American Institute For Chartered Property Casualty Underwriters - Malvern, PA.
BBA: Marketing, 2006 North Georgia Collage and State University - Dahlonega, GA
BBA: Management, 2006 North Georgia College and State University - Dahlonega, GA