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Audiology Assistant /Assistant Front Office Manager Resume Example

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AUDIOLOGY ASSISTANT /ASSISTANT FRONT OFFICE MANAGER
Summary

Effective at satisfying patient needs, keeping thorough records and improving revenue by applying a hardworking and diligent mentality. Knowledgeable about documenting treatments, scheduling appointments and managing administrative needs. Well-versed in audiology treatment standards and the latest devices.

Skills
  • Fast typist (WPM:50)
  • Flexible, reliable and dependable hard-worker
  • Great hand skills, and quick learner
  • Team-Player with excellent communication skills
  • Motivated self-starter with a strong desire to learn
  • Basic knowledge of PC and computer software
  • Professional appearance, attitude and demeanor
  • Ability to multi-task
  • Works best in fast paced environment
  • Cash management
  • Excellent communication
  • Conflict Resolution
  • Excellent customer service
  • Dependable
  • Fast
  • Inventory
  • Merchandising
  • Strong organizational skills
  • Office leadership
  • Product fittings
  • Recordkeeping requirements
  • Appointment setting
  • Sales understanding
  • Equipment Operation
  • MS Office
  • Team building
  • Administrative support
Experience
Audiology Assistant /Assistant Front Office Manager, Davis Audiology, March 2015-CurrentGreenville, SC
  • Teach patients how to correctly operate, maintain and store hearing aids.
  • Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
  • Handled all delegated tasks.
  • Delegated tasks to employees
  • Utilized Microsoft Word to compile data gathered from various sources.
  • Collaborated in development of any new procedures.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, patient surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and patients to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Improved patients satisfaction by finding creative solutions to problems.
  • Answered emails and calls to address patients questions.
Customer Service Lead, Stein Mart, March 2012-March 2020Greenville, SC
  • Help customers in a timely yet efficient manner Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Conflict Resolution Accurately balance cash drawer after shift Help in other departments when needed Manage team members Store maintenance Merchandising front of store Helps to reduce loss of merchandise Cash management Strong organizational skills Train new employees Meet daily credit card goal Yearly inventory Daily cash audits.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
  • Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Expertly and confidentially handled cash and credit card payments.
Shift Supervisor, CVS, November 2011-February 2012Greenville, SC
  • Markdown/promotional procedures.
  • Store maintenance.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Conflict Resolution.
  • Cash management.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Strong organization skills.
  • Price merchandise.
  • Stock shelves.
  • Execute the display, sign and inventory of weekly, major promotional, and seasonal merchandise.
  • Reset departments following POGs, adapting them to a particular store if necessary.
  • Deliver deposits to and secure change from the bank and balance imprest fund.
  • Accurately balanced cash drawer after every shift.
Shift Supervisor, Bruegger's, October 2008-November 2011Greenville, SC
  • Provided an elevated customer experience to generate a loyal clientele.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Accurately balanced cash drawer after every shift.
  • Assisted customers with store and product complaints.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Suggestively sells promotion items to create awareness of special offers.
  • Deliver deposits to and secure change from the bank.
  • Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.
  • Daily and weekly inventory.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Education and Training
Audiology Assistant Cerification, , Nova Southeastern University, , Online CourseSeptember 2016
High School DiplomaBrockport High School, , Brockport NYJanuary 2008
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Resume Overview

Companies Worked For:

  • Davis Audiology
  • Stein Mart
  • CVS
  • Bruegger's

School Attended

  • Nova Southeastern University
  • Brockport High School

Job Titles Held:

  • Audiology Assistant /Assistant Front Office Manager
  • Customer Service Lead
  • Shift Supervisor

Degrees

  • High School Diploma

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