Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

My Objective is to obtain a position in an organization where I can empower and inspire with my experience and skills and help the organization achieve its goal and objectives.


Admirable Work Ethic

Willingness to Learn






Time Management

05/2019 to Current
Attractions Cast Member Great Wolf Lodge Napavine, WA,
  • Provided physical assistance to visitors getting onto and off of rides.
  • Checked seatbelts of all riders to maximize safety and manage risk.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
01/2019 to 05/2019
Food and Beverage Attendant Archdiocese Of San Antonio La Coste, TX,
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Assembled and served meals according to specific guest requirements.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Set tables for upcoming meals by following food service guidelines.
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Created food displays according to established standards and replaced dated products with fresh.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests as needed.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
01/2018 to 01/2019
After-School Care Worker Massage Envy Rock Hill, SC,
  • Maintained organized and clean classroom and play areas.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Incorporated music and art activities to encourage creativity and expression.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
09/2015 to 01/2018
Lead Sales Associate Journeys & Underground Journeys City, STATE,
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Created eye-catching merchandise displays to entice customers into store.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Researched items at other locations to find products requested by shoppers.
  • Cross-trained on different positions to best support team during peak periods.
  • Achieved or surpassed company-defined sales quotas for multiple months.
  • Assisted with training, development and mentoring of sales employees.
Education and Training
Expected in 08/2022
Bachelor of Science: Hospitality And Recreation Marketing
University of Central Florida - ,
Expected in 08/2021
Associate of Science: Hospitality Management
Valencia College - Orlando, FL,
Expected in 08/2021
Associate of Arts: Hospitality
Valencia College - Orlando, FL
Native/ Bilingual

Guest Service Specialist

Valencia College, August 2021

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School Attended

  • University of Central Florida
  • Valencia College
  • Valencia College

Job Titles Held:

  • Attractions Cast Member
  • Food and Beverage Attendant
  • After-School Care Worker
  • Lead Sales Associate


  • Bachelor of Science
  • Associate of Science
  • Associate of Arts

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