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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

My Objective is to obtain a position in an organization where I can empower and inspire with my experience and skills and help the organization achieve its goal and objectives.

Skills

Admirable Work Ethic

Willingness to Learn

Communication

Optimism

Dedication

Enthusiasm

Organization

Time Management

Experience
05/2019 to Current
Attractions Cast Member Great Wolf Lodge Napavine, WA,
  • Provided physical assistance to visitors getting onto and off of rides.
  • Checked seatbelts of all riders to maximize safety and manage risk.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
01/2019 to 05/2019
Food and Beverage Attendant Archdiocese Of San Antonio La Coste, TX,
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Assembled and served meals according to specific guest requirements.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Set tables for upcoming meals by following food service guidelines.
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Created food displays according to established standards and replaced dated products with fresh.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests as needed.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
01/2018 to 01/2019
After-School Care Worker Massage Envy Rock Hill, SC,
  • Maintained organized and clean classroom and play areas.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Incorporated music and art activities to encourage creativity and expression.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
09/2015 to 01/2018
Lead Sales Associate Journeys & Underground Journeys City, STATE,
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Created eye-catching merchandise displays to entice customers into store.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Researched items at other locations to find products requested by shoppers.
  • Cross-trained on different positions to best support team during peak periods.
  • Achieved or surpassed company-defined sales quotas for multiple months.
  • Assisted with training, development and mentoring of sales employees.
Education and Training
Expected in 08/2022
Bachelor of Science: Hospitality And Recreation Marketing
University of Central Florida - ,
GPA:
Expected in 08/2021
Associate of Science: Hospitality Management
Valencia College - Orlando, FL,
GPA:
Expected in 08/2021
Associate of Arts: Hospitality
Valencia College - Orlando, FL
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Professional
Negotiated:
Certifications

Guest Service Specialist

Valencia College, August 2021

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Resume Overview

School Attended

  • University of Central Florida
  • Valencia College
  • Valencia College

Job Titles Held:

  • Attractions Cast Member
  • Food and Beverage Attendant
  • After-School Care Worker
  • Lead Sales Associate

Degrees

  • Bachelor of Science
  • Associate of Science
  • Associate of Arts

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