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attendance secretary resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems. Polite and attentive offering excellent customer service, organization and time management skills. Self-motivated Office Clerk with proven track record of managing administrative operations in as well as hospitality sector. Prioritize tasks, compile data for reports and perform tasks with minimal oversight in busy settings.

Skills
  • Team collaboration
  • Billing and invoicing
  • Professional and mature
  • Customer service
  • Advanced MS Office Suite knowledge
  • Database entry
  • Transcribing correspondence
  • Spreadsheet development
  • Scheduling and calendar management
  • Scanning and copying
  • Organization
  • Administrative support
  • Planning and coordination
  • Inventory management
  • Problem resolution
  • MS Office
  • Communications
  • First Aid/CPR
Experience
Attendance Secretary, 04/2018 to Current
Peoria Unified School DistrictPeoria, AZ,
  • Recorded and tracked daily attendance of students by entering information into Skyward system.
  • Issued admit slips for students after absence or late arrival.
  • Reviewed excuse notes and documents for authenticity and issued passes allowing students to leave early.
  • Informed parents of unexcused student absences to discuss with student and take corrective action.
  • Answered office phone and greeted visitors to assist callers or screen individuals entering school.
  • Created forms and made photocopies for attendance office.
  • Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
  • Prepared reports and compiled attendance information for submission to school district and state.
  • Handled confidential information regarding students carefully and with discretion.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Collected, verified and forwarded student withdrawal forms to update and submit attendance documentation.
  • Proofread completed translations to identify and correct punctuation, grammatical and translation errors.
  • Offered quick verbal translations of documents for use by School Administration.
  • Provided full Spanish to English translation.
Reservations/Accounting Assistant, 04/2000 to 03/2018
Villas In VallartaCity, STATE,
  • Reconciled all expenses and accounts, including company credit cards and expense accounts.
  • Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
  • Supported efficient accounting operations with high-quality administrative support.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Communicated with owner about discrepancies and devised plans to reconcile financial issues.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Organized and maintained financial records for company ea
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Generated maximum revenue using upselling and cross-selling techniques.
  • Applied discounts, noted special requests and updated reservations based on communications with customers.
  • Monitored room inventory to maintain updated knowledge of availability.
  • Assisted customers by responding to questions about services, amenities and local attractions.
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
  • Delivered key administrative support to owners and on-site staff in Mexico.
  • Translated food and beverage documents, accounting and provided translating between office in Salt Lake and staff onsite in Mexico
  • Worked with owners and site manager to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Input customer data using Rezovation software and made immediate updates to reflect room changes.
Genera, 11/1997 to 04/2000
Extended Stay America Inc.City, STATE,
  • Supervised daily operations of brand new, 115-room hotel with staff of 14 employees.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Provided end-of-month audits of the resort to upper management as required.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Managed team of four front desk agents, supervising personnel and customer issue resolution .
  • Directed all day-to-day operations of Housekeeping & Maintenance staff of facility to provide safe and enjoyable guest experience.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Conducted telephone and onsite exit interviews for all employees.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
Education and Training
Associate of Science: Hotel Hospitality Management, Expected in to Mountain West College - Salt Lake City,
GPA:

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Resume Overview

School Attended

  • Mountain West College

Job Titles Held:

  • Attendance Secretary
  • Reservations/Accounting Assistant
  • Genera

Degrees

  • Associate of Science

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