Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
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Experience
04/2020 to Current
Attendance Secretary Prior Lake-Savage Area Schools – Prior Lake, MN,
- Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
- Informed parents of unexcused student absences to discuss with student and take corrective action.
- Reviewed excuse notes and documents for authenticity and issued passes allowing students to leave early.
- Recorded and tracked daily attendance of students by entering information into Synergy system.
- Issued admit slips for students after absence or late arrival.
- Answered office phone and greeted visitors to assist callers or screen individuals entering school.
- Created forms and made photocopies for attendance office.
- Handled confidential information regarding students carefully and with discretion.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Communicated with parents, teachers and members of public with patient demeanor.
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
05/2018 to 09/2020
Casemanager Kids Peace Mesabi Academies – Allentown, PA,
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Coordinated resources from diverse providers for intervention plans.
- Reviewed and recorded progress of patients.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed effectiveness of treatment for individual and family situations.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Documented plans, findings and results and submitted to employers and insurance carriers.
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Fostered staff satisfaction and performance by implementing improved disciplinary policies.
- Collaborated with different disciplines to provide cohesive care to patients.
- Optimized program resource utilization to prevent unnecessary hospital admissions.
- Reviewed treatment plans against individual goals and healthcare standards.
- Coordinated between various entities to manage cases.
02/2015 to 03/2018
Bilingual Customer Service Representative Labcorp – Port Jefferson Station, NY,
- Completed special forms and required documentation to help callers obtain needed services and resolve issues.
- Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
- Handled translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Practiced advanced Spanish abilities to support needs of Latino customers.
- Consulted with customers regarding financial assistance needs,
- Processed customer account changes.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Translated services for [Number]-person team to serve [Language]-speaking customer needs.
01/2006 to 02/2015
Therapeutic Support Staff Member Bancroft – Haddonfield, NJ,
- Documented client behaviors and functional levels for treatment team members.
- Coordinated equipment and supplies to conduct effective therapy sessions.
- Encouraged participation in social integration activities and group-based events.
- Assisted with identifying behavioral goals and implementing interventions.
- Supported individuals one-on-one in line with treatment plan and individual emotional needs.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Documented staff information, including service plans, treatment reports and progress notes.
- Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
- Participated in all MDFT certification, re-certification trainings and related activities to maintain fidelity to models.
- Evaluated progress against goals for all patients.
Education and Training
Expected in 12/1993
Bachelor of Arts: Sociology
Baruch College Of The City University Of New York - New York, NY
Baruch College Of The City University Of New York - New York, NY
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Resume Overview
School Attended
- Baruch College Of The City University Of New York
Job Titles Held:
- Attendance Secretary
- Casemanager
- Bilingual Customer Service Representative
- Therapeutic Support Staff Member
Degrees
- Bachelor of Arts
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