Actively seeking a key role with an organization in need of a qualified individual with demonstrated
and professional knowledge in troubleshooting and repairing PC's and networks, providing an
opportunity to improve the systems
and operations of a growing company. Dynamic, success-driven and highly motivated professional with significant years of experience in providing an
exceptional performance in all facets of troubleshooting, computer applications, maintenance, repair, and
implementations. Established integrity, quality and professionalism as a leader to provide clients with broad array of
technical services that improved efficiency of business operations. Equipped with an excellent work ethic;
possess strong sense of responsibility and leadership with commendable track record of dependability, pooled with
absolute integrity. Able to handle multiple projects and meet deadlines under pressure. Currently hold FCC amateur
extra class radio license
Advanced troubleshooting in Electrical circuits, electro mechanical and mechanical issues
Computer diagnostics and repair
Network trouble shooting
Proficient use of hand tools
Atm TechnicianOct 2014 to May 2017 Banc Source － Springfield, MO
Resolved issues accurately and efficiently on various brand ATM's and make repairs and perform maintenance and up grades as needed.
Also worked on multi vendor safes such as Brinks, Tidel and resolve PC issues and communication issues at site as well as lock issues.
Perform maintenance and software up grades as needed by customer.
Coordinated hardware and software repair processes with outside vendors.
Managed company assets and van.
Customer Service EngineerFeb 2011 to Jul 2014 TOSHIBA CORPORATION － Mt. Gilead, NC
Call customers verify customers complaints and if possible resolve over phone or set an expected arrival time with customer.
Upon arrival speak with customer diagnose problem, repair and or replace parts perform any software upgrades and complete any maintenance items
Speak with customer before leaving site confirm equipment is working to their expectations. Check customers inventory of supplies and order as needed.
Manage inventory and complete calls via laptop or phone.
Customer EngineerFeb 2007 to Nov 2010 NCR CORPORATION － Peachtree City, GA
installed and repaired multi vendor point of sales terminals, printers and optical scanners and cash
handling equipment and atm's
Supported and repair office thin clients terminals and pc's routers/switches and resolve networking problems.
Interfaced with customer to resolve problems and support customers over the phone and on site.
Documented service calls and maintained a high level of customer satisfaction.
Managed company vehicle and inventory as well as territory of customers.
Sr Customer Service EngineerAug 1988 to Jun 2006 XEROX CORPORATION － Rochester, NY
Worked closely with customers to verify problem or resolve by phone, schedule appointments and software
Arrived on site and diagnosed problem to a networking issue or specific electrical or electro mechanical
component and repair or replace part
upon completion of repairs verify that equipment is performing to customers expectations.
Overseen daily activities such as completing maintenance logs and inventory and company assets using laptop
Education and Training
2001BRICK COMPUTER SCHOOL － Bricktown, NJMCSE and networking classes computer security
Computer repair and robotics1987CITTONE INSTITUTE － Edison, NJ, MiddlesexStudies in complex AC and DC circuits also logic circuits and robotics. Computer systems ,programs and operation.