Strategic, high-energy senior leader in Hospitality / Leisure who drives business growth and profitability. Excels in collaborating and motivating all stakeholders while cultivating trusted-relationships from C-Suite to staff. Attracts, guides, and develops top talent. Unique ability to anticipate, visualize, and deliver the customer “experience”. Proactively addresses challenges. Demonstrates business acumen that delivers consistently superior financial results. A brand ambassador; champion of culture and organizational excellence
Manages with complete oversight of all aspects of athletic operations, staffing, facilities, programming, and service delivery with five direct reports (Fitness Director, Head Tennis Professional, Group Exercise Director, Fitness Manager, Child Care Director) and up to 100 indirect reports including contractors.
Managed day-to-day operations for the 4000+ Sports Club members, and 200,000 sq. foot facility including fitness center, pool, and food and beverage outlets. Led four direct reports with oversight of 100 employees. Led recruiting and training that positively impacted operational success.
Managed tennis operations including programming, special events, and service quality with full oversight of tennis retail business. Five direct reports and 12 employees.
Birchstreet Systems, ADP, Microsoft Word, Excel, and PowerPoint
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