Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Also, maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
High customer service standards
Employee relations specialist
Service solutions expert
Conflict resolution proficiency
Greets customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Tour Booking Director/Personal Shopping Assistant/Human Resources Assistant/demonstrator/sales
Answer all enquiries relating to group tours Provide relevant and accurate information to customers and upset events where accurate and appropriate. To ensure all transactions, including postal, telephone, online and counter sales are carried out promptly and effectively. Recruited and interviewed applicants Conducted new employee orientation to foster positive attitude toward organizational objectives. Advised top management on appropriate employee corrective actions. Created and implemented the exit and interview program process. Conducted reference and background checks on all job applicants. Hired employees and initiated the new hire paperwork process. Promptly corresponded with all applicants and coordinated and conducted interviews. Assist Celebrity and other high profile clientèle with their shopping needs Support customers for replacement orders and exchanges. Schedule appointments for clients for personal shops. Process all incoming phone orders and prepare for shipping. Process client financial adjustments as necessary. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Properly directed inbound calls in phone queues to improve call flow.
Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Maintained friendly and professional customer interactions.
Bachelor of Arts: English 1 2013 Hunter College, City University of New York English
Associate, Sales, Adjustments, Clients, New Hire Paperwork, Postal, Schedule Appointments, Shipping, Telephone, Cashier, Sales Associate, Administrative Tasks, Customer Service, Excellent Communication Skills, Liaison, Receptionist, Retail Sales, Merchandising, Sales Events, Human Resources, Sales And, Security, Stocking, Greetings
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