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Assurance Associate Resume Example

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ASSURANCE ASSOCIATE
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 20 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Sampling
  • Documentation skills
  • Computer skills
  • Inbound and Outbound Calling
  • Credit card processing
  • Creative problem solving
  • Professional telephone demeanor
  • Good listening skills
  • POS systems expert
  • Order Fulfillment
  • Strong Communication Skills
  • Cosmetology
  • Product expertise
  • Clear communication
  • Physical Strength
  • Customer consultation
  • Hair conditioning and styling
  • Relationship building and management
  • Customer service
  • Social media knowledge
  • Project planning
  • Employee training and development
  • Sorting and labeling
  • Scheduling
  • Staff Management
  • Invoice Processing
Work History
Assurance Associate11/2020 to Current
Company Name – City, State
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Developed favorable customer service relationships and built new, robust customer bases.
  • Identified customers from previously untapped market sectors with innovative call strategy.
  • Cross-trained and backed up other customer service managers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
Salon Manager08/2018 to 03/2020
Company Name – City, State
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Achieved personal sales goals by upselling products to meet individual goals
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Conferred with customers to assess requirements and recommend specific services.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Removed outdated policies and modernized structure.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Maintained organization of salon and cleanliness of each station through delegation and accountability.
  • Sourced high-quality and trending hair care products for salon
  • Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Consistently received positive feedback from guests on performance reviews.
Assistant Salon Manager02/2016 to 08/2018
Company Name – City, State
  • Gathered feedback from clients to provide pleasant salon experience.
  • Devised seasonal promotions and discount packages to increase clientele loyalty base.
  • Offered discounts and manager promotions to loyal customers.
  • Advertised salon services on social media platforms.
  • Developed sales and promotional campaigns around special holidays and seasonal events.
  • Prepared daily shifts based on demand and scheduled appointments.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Conferred with customers to assess requirements and recommend specific services.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Removed outdated policies and modernized structure.
  • Handled employee scheduling and coverage needs during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Stylist11/2012 to 09/2015
Company Name – City, State
  • Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Processed payments by entering sales in register.
  • Worked with men, women and children to complete Service on daily basis.
  • Prepared all items for photo shoots by removing tags, buffing surfaces and arranging layouts.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
Education
Certification : Hypnotherapy06/2020Hypnosis Motivation Institute- City, State
High School Diploma 06/2002Thomas Dale High School- City, State
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Resume Overview

School Attended

  • Hypnosis Motivation Institute
  • Thomas Dale High School

Job Titles Held:

  • Assurance Associate
  • Salon Manager
  • Assistant Salon Manager
  • Stylist

Degrees

  • Certification : Hypnotherapy 06/2020
    High School Diploma 06/2002

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