Retail sales professional who excels in fast-paced, deadline-driven environments. Client-focused with broad knowledge of retail stores.Ā
Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Seasoned Loss Prevention Manager with excellent communication skills and more than sevenĀ years in retail security. Versed in security risk and compliance issues.
Qualifications
Retail theft investigations
Skilled in conflict resolution
MDTS Training
Microsoft Office
Report analysis
Natural leader
Accounting investigations
Investigative procedures
Operational effectiveness
Staffing and scheduling
Regulatory compliance
Interviews and interrogations
Excellent communication skills
Energetic self-starter
OSHA training
HAZMAT training Safety-oriented
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Markdown/promotional procedures
Inventory control familiarity
Visual merchandising proficiency
Opening/closing procedures
POS systems
Cash handling accuracy
Retail merchandising expertise
Reliable and punctual
Results-orientedā
Driven
Cheerful and energetic
Food Safety CertifiedĀ
Education
Mesquite High SchoolMesquite, TexasExpected in 1995 ā āHigh School Diploma: - GPA:Section Leader in Marching Band Junior and Senior Year
Relevant Experience
Fulfilled all supervisory duties when Store Manager was on vacation.
Named āAssociate of the Quarterā for exceeding all customer service goals.
Won āRetail Sales Associate of the Monthā Award in [July,2007].
Handled the highest volume account in assigned territory.
Routinely helped as many as 300 customers each day in a high-volume retail outlet.
Received several āexceeds expectationsā ratings on performance reviews.
Experience
Redner's Markets Inc. - Asst Manager/Asset Protection Manager Northampton, PA, 2005 - Current
Planning and Improvement: Plan and Pursue Team-Based Improvement - Coordinates and aligns planning with organizational initiatives and direction.
Looks at work plans and makes changes, as needed, to achieve team or work group objectives.
Sets realistic timelines for goal Accomplishment.
Improves work processes and practices to increase performance and results.
Influence and Communicate: Increase Commitment - Promotes ideas and links them to business needs and benefits.
Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization.
Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives).
Shares experience and ideas with associates across the organization.
Ethics and Compliance: Manage Ethics and Compliance - Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so.
Ensures associates demonstrate the highest standards of integrity and ethics in work situations.
Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
Adaptability: Quickly Adapt - Demonstrates creativity and strength in the face of change, obstacles, and adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
Seeks exposure to new ideas and perspectives.
Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.
Talent: Supervise Associates - Provides specific, honest, accurate, and timely feedback on associate performance.
Assigns tasks to associates that fit their skill levels and maximize team performance.
Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance.
Recruits and hires the associates needed to meet business requirements.
Teaches, guides, and assists in the development of associates.
Support company plans and initiatives to meet customer and business needs, by identifying and communicating goals and objectives to my team, while enforcing accountability and measuring associate progress in achieving results.
Identifying and addressing improvement opportunities, and demonstrating adaptability while promoting continuous learning and training in an effort to further develop associates
Effectively maintain monthly inventory control processes to help decrease shrink opportunity, in an effort to drive profit.
Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so.
Ensures associates demonstrate the highest standards of integrity and ethics in work situations.
Monitor Company policies and procedures as they pertain to Operations, Asset Protection, Safety, Food Safety, Environmental and other regulatory compliance as well as Federal, State and Local laws.
Influence processes to ensure goals are met in the areas of shrink, damages, accidents, and operational controls.
Analyze and research exceptions to monthly P&L and financial reports.
Seek internal investigations and interview all parties involved in investigation and determine the accountability of all involved.
Pepsi Bottling Group - Bulk Sales Rep City, STATE, 1999 - 2005
Maintained In stock levels of all Pepsi Products for a route of 7 large retail stores.
Successfully maintained relationships with Managers and associates in stores on a daily basis.
Sold incremental products and services and track the sales on a weekly basis.
Put together presentations and came up with creative solutions to sale the Pepsi Brand and all Pepsi merchandise.
Trained and evaluated weekend merchandisers on a weekly basis
Participated in various incentive programs and contests designed to support achievement of production goals.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Recommended and helped customers select merchandise based on their needs.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Confirmed that appropriate changes were made to resolve
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Informed customers about sales and promotions in a friendly and engaging manner.
Processed up to sevenĀ customer orders per day.
Super One Foods - Grocery Manager City, STATE, 1996 - 1999
Managed a staff of 20 employees to ensure a clean, fast and friendly environment with excellent customer service.
Achieved sales growth and profitability of the Grocery Dept every quarter.
Responsible for the training and development of associates as well as evaluations.
Aggressively coming up with Merchandising strategies to increase sales and profit..
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandising ideas at team sale meetings.
ā
Affiliations
Little League Umpire for the The Colony, Texas.
ā
Skills
TCEQ Gas station Certified.
Food Safety Certified through Ser Save
Investigations and Interviews Certified through Wicklander
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